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General |
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How do I pay for my order with Brymark Promostore.com? |
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Payments for any/all charges associated with Brymark PromoStore.com can be processed on the following credit cards:
· American Express
· Visa
· Mastercard
Orders will be processed in either American or Canadian dollars and the credit card info can be forwarded using the following methods:
· Over the internet through our website (automatic eCommerce services)*
· Over the telephone with a Brymark Promostore representative
In all cases, you must give the card number, expiry date, the name of the cardholder that is shown on the card being used and its verification number. Orders cannot be processed without all of this info being presented and verified.
It is also possible for purchasers to pay with cheque or money order but these methods can only be used off-line through talking with a member of our staff. Then, these payments can be forwarded via post or courier (at client’s expense) to our offices. In both of these cases, order production will not commence until actual funds for full payment have been received/verified by Brymark.
* PLEASE NOTE: when shopping our US site we are currently unable to honour American Express transactions through our eCommerce system. Persons wishing to pay this way for USD orders will need to call us directly to order. We apologize for any inconvenience this my cause.
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Is my transaction safe/secure? |
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Security.
Is there a more important word in today’s society? Consider this: a gasoline attendant or waiter can take your credit card out of sight for less than a few minutes and capture enough information to be able to sell or reproduce your credit capabilities. That’s very frightening.
It therefore, stands to reason that you might hesitate when asked to type your credit card number into a faceless, anonymous information box. Purchasers may feel exposed from the moment that they hit “ENTER”. Yet, with the proper security process and attention to detail an on-line electronic transaction is actually MORE SECURE than handing over your card in the examples above.
Your security and privacy are paramount concerns for Brymark PromoStore.com. We employ/recommend the following to help keep your personal information safe:
PHONE ORDERS: All of our Customer Service staff are cleared to handle sensitive information and to specifically protect credit card numbers. As an added precaution WE DO NOT RECOMMEND THE USE OF A CELLULAR/WIRELESS COMMUNICATIONS DEVICE FOR THIS CALL.
ON-LINE ORDERS: Transactions on Brymark PromoStore occur through our specially designed eCommerce tool using the very best 128-bit Secure Socket Layer (SSL) encrypted information exchange technology provided by (VERISIGN---a world leader in on-line security and protection). This is accomplished via a secure server connection with an immediate on-line, real-time credit card validation and feedback process to give the very best protection to each user. As you hit the “ENTER” button, the transaction info is encrypted and sent directly to an industry-leading credit card payment processor who validates the card number and transaction amount in seconds within their high security environment. Authorizations or denials are encrypted back to the user and the transaction is complete. The “exposure” of the information to any outside forces is almost non-existent. |
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Why do you have a price scale showing on all of your products? |
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Each item found on the Brymark PromoStore is shown with a quantity pricing scale that shows a minimum purchase point. Some items allow for low or even single unit purchasing. Others, have a very specific quantity requirement set forth by the manufacturer designed to keep the costs of running the item competitivly priced.
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What if I truly need less of an item than the shown MINIMUM QUANTITY? |
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If you require a quantity of an item that is less than the displayed minimum quantity it may be possible that we can assist you through a special order. We recommend that you call us at 1-888-BRYMARK or click on the ? icon on the top navigation bar to use the SPECIAL REQUEST link to ask your question.
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How does the CUSTOMIZE PRODUCT section of each product work? |
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This section on the Product Summary page displays all of the selectable decoration and product data associated with ordering this item. Nothing is hidden.
DECORATION – shows the imprinting options available for this product along with any Set Up cost associated with that decoration technique. Only ONE decoration process may be ordered on a product.
PRODUCT – shows the minimum quantity required to order along with the item’s colour/style selections and any further sizing options
IMPRINT – once a decoration method is selected, the available imprint locations on the product appear here for your selection (including imprint area size and number of imprint colour choices---if applicable). Multiple imprint locations may be selected on a single product.
PLEASE NOTE: only decoration options that offer multi-colour imprinting (where the number of colours that you print directly effects your item pricing) will display a color number drop down box. Services not displaying a colour number choice box are NOT influenced by the number of actual colours present in the printed image or have no color element in their imprint process.
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What is the IMPRINT AREA? |
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This is the approximate full size of the area that we can use for imprinting on a product. If an item has more than one Imprint Location available it is important that you consider the specific Imprint Area measurement that is shown with each. All dimensions on the site are give in INCHES and are stated as WIDTH X HEIGHT (unless circular which is stated as a DIAMETER dimension across). It is possible to imprint SMALLER than this dimension but it is usually not recommended to try and completely fill the maximum imprint area.
The final size of an imprint area can have a positive or negative effect on the specific artwork you wish to use there. Please be reminded that when a logo is enlarged or reduced in size---the shrinking will happen equally across all dimensions. Simply increasing the length of something without increasing the height in equal percentage will result in distorted/unbalanced imprint images.
Our customer service team will always try to confirm usability of your supplied logo with the product and imprint area selected. Any problems or concerns will be brought forward to you during the order confirmation stage or when the order is received at the factory.
PLEASE NOTE: not all logos will be able to be reproduced in every imprint area featured and will always be reviewed on a case by case basis prior to final imprinting. |
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What does the ADD MORE COLORS/STYLES button do? |
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When an item has multiple colors/styles available you can rapidly build your order by using of this button. Select your FIRST color/size and enter your quantity. Then, simply click on the button and a new ordering box will be opened below your previous quantity to load your next color/style selection. This can be done as many times as needed to enter each of the different colors/styles. All selection boxes remain visible to allow further quantity editing before adding the item to your Shopping Bag.
PLEASE NOTE: the total of units entered across all of your color selections must meet the Minimum Purchase Quantity requirement. The site will prompt you with this info if you try to submit a quantity below the minimum.
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How does the sizing on your apparel run? |
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For your convenience we have actually attached the manufacturer’s actual sizing charts for your reference. Comparing your own personal chest measurement against these lists should help you identify your best choice for fit from the sizes offered. Remember that your personal chest measurement should be taken from the highest/widest point under the arms and across the shoulder blades. Hip measurements should be taken standing around the fullest point of your hips. Sleeve length is meansured with arm relaxed at side from the center of the back of the neck, over the shoulder and down to the outer writst. If you have any further questions or concerns please call 1-888-BRYMARK.
MEN'S CUT / BODY MEASUREMENTS
XS S M L XL XXL 3X 4X 5X
NECK/COLLAR 13.5-14" 14.5-15" 15-16" 16-17" 17-18" 18-19" 19-20" 20-21" 21-22"
CHEST 33-35" 36-38" 39-42" 42-46" 46-50" 50-53" 53-56" 57-60" 61-63"
SLEEVE LGTH 32-33" 33-33.5" 34-34.5" 35-35.5" 36-36.5" 37-37.5" 38-38.5" 38.5-39" 39-39.5"
WAIST 29" 30-32" 32-34" 34-36" 36-38" 38-40" 40-42" 42-44" n/a
WOMEN's CUT / BODY MEASUREMENTS
XS S M L XL XXL 3X
LADIES SIZE 2-4 6-8 10-12 14-16 18 20 22
CHEST 30-32.5" 33-35" 36-38" 39-41" 42-44" 44-46" 47-48.5"
SLEEVE LGTH 29-30.5" 30-31" 31-32" 32-33" 33-34" 34-35" 35-35.5"
HIP 32-33.5" 34-36" 37-39" 40-42" 43-44.5" 45-46.5" 48-49.5"
YOUTH CUT / BODY MEASUREMENTS
S M L XL
KIDS SIZE 6-8 8-10 10-12 12-14
CHEST 26-27" 28-29" 30-31" 32-33"
SLEEVE 25-26" 27-27.5" 28-28.5" 29-20"
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What about “Ladies” sizing versus “Mens”? |
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If there IS a “womens” line for an item---we will uniquely identify it in the product name and/or description(s) and the sizes listed will speak directly to the ladies’ measurements shown here.
PLEASE NOTE: “Unisex” items follow “Mens” size guidelines (sorry ladies!).
WOMEN's CUT / BODY MEASUREMENTS
XS S M L XL XXL 3X
LADIES SIZE 2-4 6-8 10-12 14-16 18 20 22
CHEST 30-32.5" 33-35" 36-38" 39-41" 42-44" 44-46" 47-48.5"
SLEEVE LGTH 29-30.5" 30-31" 31-32" 32-33" 33-34" 34-35" 35-35.5"
HIP 32-33.5" 34-36" 37-39" 40-42" 43-44.5" 45-46.5" 48-49.5"
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What does the ADD & RETURN button do? |
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If you need to place several different orders for the same product using different branding / color selections---quickly add each unique variation of the product to your Shopping Bag by clicking on the ADD & RETURN button. Unlike when you use the ADD TO button you will NOT go to the Shopping Bag. Instead, you return to the product page ready to order your NEXT version. This can be done as many times as you need to order unique product versions for a specific branding, event or recipient. |
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How do I use the COMMENT/NOTES box? |
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This note pad is available for you to place a unique comment with an item. It could be an identifier for the item’s usage. It could be a reminder about the logo you wish to use on it. It could even be a special instruction. This note is retained with the item throughout the order and can be seen when you expand the item’s view by clicking on the triangle icon symbol wherever the order is viewed in the Shopping Bag. |
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How do I get my artwork to you? |
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A unique page is used in the Checkout process to show all of your branded items with their decoration process, chosen imprint locations and an indication of the number of imprint colours selected (if applicable).
You then provide specific art for each imprint location shown using 3 methods/sources with our easy-to-use APPLY ARTWORK tool:
o new art (image file or text writing)
use the Browse function to attach and submit art files from your computer or type text messaging directly into a submission box
o saved art (image file or text writing)
MY STORE users can choose from information in their Art Library. Every art image or text element they submit when ordering is automatically saved there for future use.
o request art
if you are unable to submit an art file or text element—you can request assistance/art services from PromoStore
· All artwork submissions will be reviewed to confirm that the submitted material can be used as required. We will contact you immediately if there are any problems or questions.
· Please follow the guidelines for the type of files required to do your imprinting. A full page about artwork requirements can be found by clicking on the All About Artwork link in the lower navigation bar. Failure to send the appropriate file formats or proper information may result in delays or additional charges being required to process your order.
PLEASE NOTE: if you have any questions about your file’s formatting or the image’s usability please feel free to contact us by clicking on the ? icon on the top navigation bar and using the HELP link or call 1-888-BRYMARK.
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Can I apply an artwork across all of my items? |
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Clicking on the top Artwork Status box applies a check box to ALL of the locations shown on the items and allows you to globally apply ONE artwork file/image to more than one item/location at a single upload. |
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Are there any additional artwork costs to get my logo printed on your
items? |
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Submitting the correct file or using a previously used file means one simple fact: NO EXTRA FEES. This is a good thing for our clients. And we’ll even give you FREE minor file adjustments and text typesetting to help you get that unique imprint.
Now if you’re stuck and simply cannot find a way to get us something usable as artwork---we have an art dept here that can assist you. And, rather than pro-rate their charges for labor based on how long they spend on your work we offer two simple flat fees:
*Redraws of existing file version - $45 (including 1 – 2 edits)
*Complex redraw or Rush Service (next day or sooner) - $60 (including 1 –2 edits)
And if you need a full logo created or something really intense reproduced, we will always examine the job free of charge and provide a quote for your approval PRIOR to any work being started.
And MY STORE users gain the added benefit of having their artwork kept right on the eStore for their future use at NO ADDITIONAL CHARGES
For more specific information click on the All About Artwork link in the bottom navigation bar of this page. |
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Can I get RUSH shipments? |
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Certain manufacturers have been able to perfect products and processes that allow them to significantly reduce their standard production times. They often offer these at special rates for ‘express’ production services. We have gathered these quick turnaround items in our RUSH ITEMS section. If time is of the essence, click on the dedicated link located in the QUICK SOLUTIONS box on the right side of the HOME page to browse your ‘speedy’ product choices. |
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How can I be sure that you will be able to get my order into my hands
accurately? |
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The greatest single fear about ordering on the Web today: “Will they get it right?!” Here is how we make sure that we get it right.
1 - 2 business days after you submit your order---we will email you an Order Verification Form as well as item artwork proofs. These documents will contain:
· A summary of your order details and an estimated delivery date
· A complete costing overview of your order including shipping, applicable taxes and any
new, additional charges
· An art dept. rendering of your logo and how it will appear on your item(s)--- featuring
correct imprint sizing and specific colour information
Your order will NOT commence production until you have confirmed that all info presented is accurate. This is your opportunity to make any last minute adjustments to your order BEFORE it is produced. We want you to be happy with your products and your final costs. If you note anything that needs to change you can let us know exactly how to fix things by reply email. We will then make adjustments and reconfirm with you.
Be advised though, that in some cases, alterations and adjustments may cause delays in production and/or additional charges. However, we will always discuss these issues with you and directly inform you of any added cost impact BEFORE moving ahead. Without your final approval----we cannot move ahead.
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What if I need to cancel/revise my order? |
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Any request for cancellation of an order or revision of order details (after the Order Verification Form has been signed and submitted) must be done in writing via email to help@brymarkpromostore.com . A minimum $50.00 penalty for cancellation will be applied to cover costs of order processes done to date. An additional charge for any materials consumed up to the point of cancellation may also be levied (based on such items as film negatives, printing screens, artwork services, etc.). Revisions may also cause additional charges for wasted materials used up to the point of the revisions being made. In either case you will be apprised of, and asked to approve, these costs prior to the order being cancelled or revised. These charges will be applied to your credit card. |
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How can I make decisions about what to purchase when I can only see pictures/lists of items? |
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Each product offers you TWO unique ways to look at its information. This is controlled by click-on tabs located at the top right of all product detail pages.
The Summary view shows all of the info required to order the
item on ONE page.
The Customization Options view shows the same item highlighting available colours, decoration options, imprint areas and any further image views of the product. This is quite handy to print out as a guide for planning a future product purchase / design.
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What are the applicable taxes you charge? |
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AMERICAN PURCHASES: Because Brymark PromoStore.com services the USA from its headquarters in Ottawa, Canada---we are not required at this point to collect any additional taxes on American purchases in US dollars that are shipped within the United States.
CANADIAN PURCHASES: Orders delivering in Ontario will be charged GST @ 6% and PST @ 8%
Orders delivering within Nova Scotia, Newfoundland and New Brunswick will be charged HST @ 14%
Orders delivering to all other provinces will only be charged GST @ 6%
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Why Open a Free MY STORE Account? |
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Searching for ideas, comparing products, checking costs and even the simple act of purchasing can be very complex and time-consuming. Not so, with MY STORE! It’s full of the very best on-line tools to help you get your tasks done---quickly and with maximum ease.
Registration is FREE and immediately gives you the ability to:
o name & store endless Save & Compare Ideas pages
o name & store endless Price Quotations
o retain and organize your purchasing history
o do one-click reordering
o store submitted art in a personal Art Library
o auto fill-in express Checkout
o set up site preferences
o and more…
Click on the REGISTER & GET REWARDED link on the lower navigation bar to get all of the tools we have to assist you.
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What is my ARTWORK LIBRARY in the Upload Artwork Tool? |
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Each time a MY STORE user purchases through Brymark PromoStore, their artwork attachments are automatically stored in a unique data base called My Artwork Library. Each artwork is named individually at the time of initial upload to help identify it. Then, with each subsequent order, MY STORE users have the option of attaching NEW files/text or selecting from their saved information. Outdated files can also be deleted from the Library as required when the Library ‘pane’ is open. If you have never used a specific art file or text phrase before or have not placed a MY STORE order previously, your Art Library will be empty until you finish your order checkout.
PLEASE NOTE: Users checking out as GUESTS will NOT have any artwork data saved for their future use. |
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What if I want to order a LARGE quantity of an item? |
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If you need significantly more than the highest quantity shown on an item’s pricing scale, we recommend that you contact us to specifically price your order off-line from the site. We’ll see if we can provide an even lower price point. We will also investigate getting a better freight rate to your delivery destination through the use of transport truck instead of a commercial courier. Call us at 1-888-BRYMARK or click on the ? icon on the top navigation to use the PREFERRED PRICING link to ask your question. |
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How long will it take for my order to get to me? |
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Each of the items within the Logo Merchandise Program has a standard production time associated with them. These times can shorten or lengthen slightly depending upon the exact volume of work moving through a given manufacturer at the time of an order being placed. For planning purposes it is best to assume that all orders will take 3 – 4 weeks to complete and deliver. An order must pass through 3 stages before it arrives at your door:
- CONFIRMATION involves us preparing your order request and setting up your artwork for your order verification.
- PRODUCTION involves the actual assembly and imprint of your order and CANNOT commence without your signed order verification and payment in full.
- SHIPPING is the last phase involving your order leaving the manufacturer and traveling the specific distance to your final destination.
Each stage must complete properly and fully before the next one can commence. If any additional time is taken during a stage for things like artwork revisions, order changes or Pre Production Samples then the duration of that extra step(s) is usually added to the final delivery date. In all cases we can work with you to advise and update delivery information for your order. If an order is truly time sensitive it may be necessary to use RUSH SHIPMENT charges to speed up the PRODUCTION and/or SHIPPING stages. Getting all of the important information correct at the very outset of an order is the best way to make sure that no one suffers any extra costs along the way. |
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What is the SAMPLE COMMENT box for? |
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If you would like us to send you a particular colour/style/size of a sample item please place this note in the Sample Item’s Order Comment Box. We will check if it is available to be sent to you.
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How does SHIPPING work on PromoStore? |
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The final freight price that you see attached on your order is arrived at by the site calculating the total weight of each item sent via UPS STANDARD GROUND service from each manufacturing plant to your final delivery address. We also show you calculated pricing for faster courier service if you would like to take advantage of this time savings. We even give you the ability to use your own personal courier account instead of our on line UPS services.
· all orders are initially priced using UPS STANDARD GROUND service rates
· Costs and travel time (stated in business days---not including Saturdays, Sundays or Statutory holidays observed in the country of travel) from the origin point to the requested delivery address are displayed
· On the Summary step of the Checkout it is possible to see the other available freight service levels (2 DAY, OVERNIGHT) including their specific price and travel time
PLEASE NOTE: Shipping levels are held across all items on any order. It is NOT possible to upgrade shipping of a single item to a faster service level on a multi-item order. Our recommendation would be to write a single order for the RUSH SHIP item and then do a second order for the items that will ship STANDARD GROUND level.
· You can make use of YOUR OWN courier/carrier if you desire. Simply click on USE MY OWN COURIER choice in the SERVICE LEVEL area and then click on the text link to send us an email letting us know your Courier Company’s name and your Account Number.
ourier account instead of our on line UPS services.
PLEASE NOTE: usage of your own carrier means that NO freight charges will be calculated on your order. Your order may involve more than ONE shipment coming to your location (depending on the number of items you have ordered and how many different manufacturers are required to fill your order). We will forward tracking numbers and update your Status on shipped items as usual. However, in all cases, you will only be able to track these shipments through your carrier’s available tracking tools---NOT from the PromoStore site. |
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What if I am ordering clothing for a group of people or for giveaway/
resale / yearly stocking? |
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If you are unable to poll your recipients for specific sizing or are ordering a stock of product for usage over time we can offer the following suggestion for sizing mix: SMALL – 5% (of total ordered) / MEDIUM – 10% / LARGE – 35% / X LARGE – 45% / XX LARGE – 5% (may involve additional cost). However, this is only a general suggestion. Your particular audience may be more on the big or small side. But, with this general guideline as a place to start, you can then move the percentages accordingly to fit your circumstance.
If you have any further questions or concerns please call 1-888-BRYMARK.
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What is the REFERENCE/PURCHASE ORDER box for? |
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The Brymark PromoStore order number is not the only way for you to remember an order---whether it be old or new. This box allows you to uniquely name or otherwise identify your order. Company Purchase Order numbers might also be useful pieces of data to potentially include here.
PLEASE NOTE: whatever you place here is how your order will be identified on all of your MY STORE information lists.
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What is the Credit Card Verification Code? |
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Visa, Master Card and American Express offer additional measures to verify that a purchaser truly possesses the credit card that they are using for an Internet order.
On each card there is a unique security code printed. Entering this 3 or 4 digit number at the time of purchase helps us validate that an actual card is being used for a transaction.
Please supply your number based on the following:
- VISA (CVV2) - last 3 digits printed on back signature panel
- MC (CVC 2) – last 3 digits printed on back signature panel
- AMEX (CID/4DBC) – 4 digit non-raised number ABOVE card number on front
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What is the STATUS system used by Brymark PromoStore? |
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For our MY STORE registered users we offer an outstanding order tracking system to follow your order through right from the point of you placing it all the way through manufacture, ship out and final delivery into your hands.
Our staff updates each individual item’s status based on info from our manufacturing contacts. There are 8 possible Status stages for an item to display on its journey into your hands:
o RECEIVED – order under review with Brymark PromoStore staff
o CONFIRMATION – order elements forwarded to production facility
o IN PRODUCTION – production scheduled and item proceeding through creation/imprinting
o SHIPPED – item has left production facility for final delivery *(click on link to track courier progress)
o DELIVERED – courier confirms delivery at SHIP TO address *(click on link to see delivery details)
o COMPLETE – when all items in an order are delivered each item line shows this status. After 3 days, this order will automatically be placed in your ORDER HISTORY list
o CANCELLED – used if an item is dropped or not available during the course of an order being fulfilled
o HOLD – used to highlight any kind of problem effecting the production of an item
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What is an AGED QUOTE versus an ACTIVE QUOTE? |
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Active Quotes are honoured exactly as saved for 30 days from the date of creation.
Aged Quotes are 31 – 90 days past their date of creation. The work is saved but the pricing will be ‘refreshed’ against current site pricing when you click on Reactivate. This also re-starts the 30 – 90 day cycle again.
After 90 days, quotes are automatically deleted unless you reactivate them.
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What if I have a problem or a question with my order when I receive it?
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All items are uniquely branded for you and only created at the point of your ordering. As such, they are non-returnable EXCEPT in the instance of any of the following:
· GROSS ERROR (in product type, product colour or imprint colour)
· QUALITY NEGLIGENCE IN IMPRINT (beyond accepted production standards)
· POOR ITEM CONSTRUCTION (to the point of non-function, obvious damage or consistent flaw noted upon receipt) * (also see Glassware & Ceramics Special Notice)
Any claims that may occur under these problem areas must be reported directly to our staff (1-888-BRYMARK) within 10 DAYS of receipt of goods. We will assess your situation and advise one of the following responses:
· Some samples returned from your order for first-hand review of problem
· A full return of your entire order
· A $ refund for a partial loss of goods*
Otherwise, please read and consider your order and artwork confirmations very closely to make sure that you are pleased and confident with your selection. Everyone on this end will be working very hard to deliver you a first class, error-free product.
* PLEASE NOTE: small flaws and imperfections will appear at points across a manufacturer’s production run due to the mechanized nature of current imprint and manufacturing processes. As long as these are kept to a tolerable limit (no more than 10% of the total quantity shipped) then they are considered to be within accepted modern production standards of quality.
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HOW DO YOU HANDLE RETURNS? |
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If a return of goods is necessary, the specific return shipping address will be given directly to you. Do NOT return your items to the address that may be shown on the shipment’s courier waybills, unless told to do so. At the same time, a Return Authorization Number will be given to you for display on the outside of the shipment packaging. No returns of goods will be accepted without an authorization number showing on the shipment.
If, after assessment, the problem is judged to be the result of any of our manufacturing elements, your order will be immediately re-run and shipped back to you free of charge (once all rejected items have been returned
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What is the DISCOUNT CODE box for?
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This box on the Shopping Bag page has several potential usages:
SPECIAL OFFER PRICING
If we send out a special mailer or email offer we will send a unique code which can be loaded here to apply a special discount to a single item or group of items during the promotion's time period
SPECIAL MY STORE MEMBER PRICING
Based on purchasing volume a MY STORE member may be granted a unique code to load here during check out to gain a further discount off of our regular item pricing.
A SPECIAL GIFT
At any point in time we might grant a unique discount code to be used by a Brymark Promostore user on either a specific re-order, purchase item or as a "Thank You" gift. |
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How can I determine if a product is safe for children? |
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Please be advised that we accept no responsibility for fitness or safety of materials and products purchased beyond warranties provided by manufacturer, and will not be held liable for accidental injury or death caused by improper or unusual use and handling.
And, although items can often appeal to young minds, we would remind you that they are not necessarily child friendly.
PLEASE NOTE: products on this site are NOT recommended for use by children under 3 years of age.
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Are batteries included with those products that require them? |
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Unlike the old saying on TV commercials---Batteries ARE included with those products that require them.
PLEASE NOTE: some batteries do lose their “punch” over time. Should you find a product that does NOT function properly at time of receipt, and you suspect a faulty battery, please call 1-888-BRYMARK for assistance.
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What are OVERS/UNDERS? |
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Modern production processes often require a number of pieces to be discarded during the imprinting run for various reasons. Therefore a “buffered” quantity of items is used for imprint to best insure that the requested amount of product makes it through to you. However, based on how the actual imprinting run transpires, it is entirely possible that a slightly larger or small quantity of items will end up being final shipped. The maximum amount of variance that we will allow from our manufacturers is plus or minus 10% of the requested quantity.
You will be advised of any over/under quantity at the same time you receive your ship out information. Then the following actions will occur:
· Any under shipment values will be refunded to your credit card
· Any over shipment values will be applied to your credit card
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GLASSWARE & CERAMICS SPECIAL NOTICE |
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Due to specific manufacturing limitations in ceramics and glassware, minor imperfections and variances may occur. For example, tiny pin holes, slight variances in the glaze of ceramics, or in the extent and placement of marbling finish on ceramic mugs. Glassware may have uneven weight distribution in the base, or small bumps on the top rim. These are considered acceptable as per industry standards and are not deemed cause for return.
All glass and ceramic products decorated meet or exceed the Federal Legislation concerning lip and rim safety regulations as well as heavy metal ink content prohibitions. While limiting available imprint area and imprint colour range, these laws are enacted for your protection. Ceramic inks are made of organic material; a limited number of colours are available. Any colour made with Rubine Red or Rhodamine Red is non-existent in ceramic printing. Other colour offerings are constrained by increasingly stringent safety standards, requiring lead and cadmium content reductions and elimination.
For all drink and serve ware, hand wash with mild detergent prior to first use. To reduce fading, and ensure longer imprint life on all products, it is advised that harsh detergents, abrasive cleaners, caustic chemicals and commercial dishwashers be avoided. Hand washing with mild soap is recommended. We cannot guarantee colour fastness of imprints.
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TIPS for better Product SEARCHES. |
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Search engine technology is supposed to be a quick way for users to gather handfuls of info from key words/phrases typed into a 'magic' box. However, the fact is that it is simply a matching tool to look in key areas of a site and find any places where the same letters are found. When a user types in "PEN"---they expect everything that has the word PEN in the title to be returned. What they do NOT expect is a "can oPENer" being included in the list because it also happens to contain letters that exactly match their request. Users are also disappointed when they give lots of specific information and NO ITEMS show up. But users must remember that the basic search engine is simply matching letters and cannot make logic leaps like human beings. If you type in "PENS" do not be surprised if you get limited returns to your search. Most product listings are done using the SINGULAR ("PEN") and your search word of "PEN-S does NOT match. If you ask for 4 specific letters it will NOT return any matches less than those exact 4 letters.
So how to get good searches? We suggest that you keep your requests simple and accurate. You can try these examples on the eStore to test this theory:
EXAMPLE #1
If you are looking for luggage/bags with wheels...do NOT type in "WHEELED BAGS"...it returns NOTHING! Instead, simply type in "WHEEL" and look at all the great products you get. Yes, you also get the HUMMER SUV as part of your products list (But hey...it has nice "wheels"...honest !).
EXAMPLE #2
Say you're looking for a nice 100% cotton dress shirt for your office team. Do NOT type "COTTON DRESS SHIRT" (you get nothing...too much info). Do NOT type "DRESS SHIRT" (you get too many non-cotton shirts). Instead, simply type "COTTON" and look at all the great stuff you get to choose from!
The other important part of good searches is to be sure to wade through ALL of the items returned in your results list. What you are looking for may not be on page 1 of your search results...but it COULD be on page 2 or 12!
We understand that this is a bit of an acquired skill. But it really doesn't take too much extra effort to get your computer doing great and ultimately successful searches for you.
SPECIAL NOTE:To try and make this process even easier for our customers we have 'seeded' the following KEY phrases on items across the store to help you get great search lists from typing any of the following:
NOW ON SALE
BUDGET PRICED
And don't forget that we have already made some obvious search list choices just one click away by adding SOLUTIONS links on the Home page for lists showing TOP SELLERS, NEW IDEAS and WEB SPECIALS.
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What is your Privacy & Protection Policy? |
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We understand that you may have distinct concerns about sharing information via, or being “registered” with, any type of electronic service platform or unseen service organization.
Brymark PromoStore has established the following protocols to specifically address these concerns. Our Goal? We want all users can feel confident and comfortable about taking advantage of the services we offer.
Privacy & User Protection
We will NOT share, rent, trade or sell a client’s name, email address or home/business location with/to any non-associated organization or individuals for any reason (unless where requested by law). . And, we will ONLY share contact information with our product vendors to facilitate the final delivery of your products---nothing more.
All Order records are kept in an encrypted SQL database (with Credit Card and Verification numbers REMOVED). We keep a single secured hard copy record of each Order for reference. Access to this information is limited in our Headquarters location to ONLY the personnel that are directly responsible for our financal operations.
Consent
By purchasing through this site you are consenting to the limited sharing of the above information---but ONLY as is necessary to fulfill the requested order.* Only the user’s name, email address and shipping address are retained with Order copy records. And, these records are only reviewed by the Program service team to establish aggregate statistics about such general issues as product preferences, geographical distribution or traffic patterns.
*(See the Security section for a further discussion on protection of payment information)
‘Cookies’
This is pleasant term for the technical operation of this website/eStore leaving a small file of information on your computer. This allows our system to quickly recognize you as you enter the eStore and allow your retained information to be available to be presented to you for review/usage. Cookies also enable the whole shopping-cart mechanism on the web. Without it that contents of your cart could never be retained. We do NOT use cookies for any purpose OTHER than the simple operating principles required by the eStore to function on your system.
Changes to the Privacy Protection Policy
Any future changes to this information will be posted here immediately for members to see. We may also “publish” major updates in specific informational e-mails, public postings or published materials to clients.
Questions, Concerns, Comments or Suggestions
We welcome your feedback on the issues of Privacy. You can speak to us by calling 1-888-BRYMARK or emailing us through the help@brymarkpromostore.com link on the bottom of this page. We will respond to all submissions.
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What is the ORDER SAMPLES button for? |
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Samples are your opportunity to inspect an item first-hand. Some items are actually offered free of charge based on their relatively low item price. Others are offered at their starting base purchase price. In all cases only a single unit will be forwarded. Samples are shipped directly from the manufacturer either undecorated or with a previously manufactured random imprint.
If you would like us to send you a particular colour/style of a sample item please place this note in the Sample Item’s Order Comment Box. We will check if it is available to be sent to you.
Sample purchases are limited to a maximum of 3 items on an order request. They may be ordered exclusively or at the same time you are ordering branded items. Freight is always applicable on any samples ordered and will automatically be charged at Checkout for your samples to ship out.
PLEASE NOTE: if Brymark PromoStore suspects that a client is abusing the sample privilege; we reserve the right to remove their ability to order samples.
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What if I am interested in a product/service/option that I do not see on the site? |
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Several of our manufacturing partners can produce spectacular custom-made products. If you think that you have a situation where you might like to explore a fully customized solution----consider two important things before you contact us for more information:
· Make sure you allow some extra time for this item to be produced
· Make sure you require a ‘healthy’ quantity of the customized item
Some special orders are created overseas while others are painstakingly assembled through special manufacturing processes right here in North America. In either case, trying to RUSH things or asking for only a few pieces to be produced following a large amount of specialty set up will mean a very large bill for the item in question.
But, custom orders don’t have to be expensive. In fact, they can often offer huge savings on certain items ordered in quantity. The key is to order smart with a well organized and connected manufacturing partner.
Brymark PromoStore is THAT partner for you. Use the SPECIAL REQUEST link found through the ? icon in the top navigation bar to send us your
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What if I still have questions? |
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We have done everything possible to load the site with self-service information that assists you immediately. ? icon links, ! user tips, a large FAQ section (featuring policies, How to tips, a glossary of industry terms and info about how things work) and more. We have also placed important info links in the main navigation bars as well as in our large Customer Service section.
Then, we’ve backed all of this up with a team of real people ready to help via phone or email.
So please feel free to explore the various points that you are interested in learning more about. Become a Brymark PromoStore expert user! And if you should ever require that ‘human’ touch---contact us quickly at one of the following:
TOLL FREE PHONE:
(Monday – Friday 8:30 AM – 5:00 PM EASTERN TIME)
1-888-BRYMARK (1-888-279-6275)
EMAIL: help@brymarkpromostore.com
FAX: 1-888-234-0006
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Q: |
What is IMPRINT SIZE?
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How big is the space we can print on with this item. |
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What is a DISCOUNT CODE? |
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If you have a purchasing history with us you may qualify for a discount rate on your purchases. |
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Are you able to do SPLIT shipments? |
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You may request multiple shipping destinations for your order. An additional cost of $10.00 per address will be charged for the separation and packaging of the items as per your instructions. Then, freight costs for the additional addresses will be re-calculated and compared to the original amount charged for a single destination shipment. Additional costs above those already billed will be charged to your credit card after you have been advised of the exact dollar figure involved and have confirmed that you still wish to proceed with the split shipping. |
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What if my item(s) arrive damaged? |
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We take the best precautions we can in safely packaging each item for its journey to you. Should something happen, please contact us via the HELP LINK or call us toll-free at 1-877-521-1102 and we will address your situation IMMEDIATELY! |
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Can you send me more information on the product before I buy? |
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Absolutely! If you need further product information than is listed on
the site or in the brochure, please click on the HELP button on the
main banner and send us an email. Or, you can call us toll-free at
1-877-521-1102 (MON-FRIDAY from 8:00 AM-6:00 PM ET-excluding
statutory holidays). We will be happy to answer any questions you may have PRIOR to you placing your order with us. We are also pleased to offer you the option of purchasing RANDOM SAMPLES prior to placing an order or PRE PRODUCTION SAMPLES prior to your order being produced in full. Please click on either of these or scroll down to these sections further along in this FAQ to get more details.
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HOW TO Tips for Using PromoStore Quickly |
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REMEMBER ME function |
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Check the “Remember Me” box on the Log Into My Store page or during Checkout and the site will then automatically recognize you each time you return. This means that you will get immediate access to your saved data and on-line tools without having to complete the Log In step. |
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The LOG INTO MY STORE Tab |
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When you are logged in as a MY STORE user this tab turns into the MY STORE HOME tab. Clicking on it automatically takes you to the Home page of your MY STORE account where all of your data can be accessed. |
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The ADD & RETURN TO REORDER Button |
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Order multiple variations of the same product quickly by clicking on this button to add items to the Shopping Bag. This brings you right back to the item order page without going to the Shopping Bag. You are immediately ready to fill out a new version of the same product you just ordered. |
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PREVIOUS and NEXT buttons |
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Use these buttons to shuttle backwards or forwards through the product detail pages in a particular Sub Category. Once the first or last item in the Sub Category list has been reached the corresponding movement button will not function. |
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The BACK Button |
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At several key locations on the store (saved data pages, product detail sheets, more images, Save & Compare Ideas page, etc.) clicking on the BACK button will allow you to quickly return to the last page that you were on. |
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The Bread Crumb Trail / List |
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As you move down through the levels of the site a list of the areas that you have passed through will appear in the grey Travel Progress band at the top of the page. Any previous pages that are highlighted in blue and underlined are live quick-links that can be clicked on to quickly jump back to that particular page.
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The Checkout Icons |
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There are 5 steps to the Checkout process. These are the icons that are displayed across the top of the Shopping Bag page. Running your mouse over them will open a short description of what occurs at each stage. During Checkout they light to show you exactly which step you are on. At any point in the process you can back up by clicking on the appropriate icon to return to that page/step. |
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Left Column Navigation / Short-Cut Boxes |
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As you use certain elements of the PromoStore site a special group of navigation boxes will be opened on the left side of the page. They represent the following areas:
Promotion Products Catalog
Is always available when you are on any page of the site except Home and the Shopping Bag. Offers quick links to any of the main Categories available on the site.
Ideas Lab
Opens whenever you enter the Ideas Lab area of the site. Offers quick links to any of the articles posted within the Ideas Lab.
Save & Compare Ideas
Opens as soon as you place an item onto the Save & Compare Ideas page. Displays the product name of each item that you have on your Page and clicking on any of these listings acts as a quick link to the Save & Compare Ideas page.
My Store
Opens as soon as you log into your MY STORE account. Displays all of the main control areas available in the MY STORE area and offers quick links to each. Opens automatically if you use the REMEMBER ME function for all of your return visits to Brymark PromoStore.
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MY BAG link and Item + $ TOTAL readouts |
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Always available and visible on the top right corner of all pages. Click the Bag graphic to quick link immediately to your current Shopping Bag. The total item lines and $ sub total will constantly update in real time with each product that is added or deleted from your Shopping Bag. |
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The SITE MAP link |
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Located in the top navigation bar, clicking on this link will bring you to a completely live overview of the Brymark PromoStore site. From here you can quick link directly to any area of the site. |
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Q: |
Quick Link banner advertisements |
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Occasionally, as you browse Brymark PromoStore you will encounter pages with advertisement banners on them speaking about specific products or services we offer. If CLICK HERE is shown anywhere in the banner’s design it is usually an indication that the banner is ALSO a quick link to the item/service/area that is being advertised. |
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Save a Shopping Bag |
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· Click on the SAVE AS A PERSONAL QUOTE button above or below your Shopping Bag list
· If you are NOT a MY STORE user or if you are not currently logged into your My STORE account---you will come to the Log Into My Store page.
· Log into your My STORE account or click on the ! link to register for a MY STORE account
· Once you are logged in or registered you will go to the Save as Personal Quote page to uniquely name your Shopping Bag-Quotation. Logged in MY STORE users will automatically be brought here when they click the SAVE AS button
· Once you hit SUBMIT you are brought to the Saved Quotes page in your My STORE tool and you’ll see your newly saved quote at the top of your Active Quotes list.
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Q: |
Save a SAVE & COMPARE IDEAS Page |
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· Click on the Save this list link
· If you are NOT a MY STORE user or if you are not currently logged into your MY STORE account---you will come to the Log Into My Store page.
· Log into your My STORE account or click on the ! link to register for a MY STORE account
· Once you are logged in or registered you will go to the Save Comparison Ideas page.
· Logged in MY STORE users need only click on the Save this list link in the upper border of the Save & Compare Ideas page.
· Uniquely name your ideas page and hit SUBMIT.
· You will return to your current Save & Compare Page but it has now been saved to your Saved Comparison list. Clicking on the Saved Comparisons link will allow you to see the new list.
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Reorder from a Favorite Order |
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· go to your My STORE Home page (or use the My Store Navigation Box which is always available on the left column of the page when you are logged in as a MY STORE user)
· Click on the Favorite Orders link
· From your Favorite Orders listing page you can locate the order you wish to re-order.
· You can click on the REORDER button directly or preview the order first by clicking on the VIEW button and then clicking the REORDER button from the expanded view of your previous order
· The items showing in the previous order will be exactly transferred (quantities, decoration, colours, location and notes) into an active Shopping Bag----ready for editing or immediate Checkout
· All items will have their pricing checked against the current price listings on the store and load any updates. Any items that are no longer available will be dropped from the order when it is placed into the Shopping Bag.
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Reorder from Order History |
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· go to your My STORE Home page (or use the My Store Navigation Box which is always available on the left column of the page when you are logged in as a MY STORE user)
· Click on the Order History link
· From your Order History listing page you can locate the order you wish to re-order.
· You can click on the REORDER button directly or preview the order first by clicking on the VIEW button and then clicking the REORDER button from the expanded view of your previous order
· The items showing in the previous order will be exactly transferred (quantities, decoration, colours, location and notes) into an active Shopping Bag----ready for editing or immediate Checkout
All items will have their pricing checked against the current price listings on the store and load any updates. Any items that are no longer available will be dropped from the order when it is placed into the Shopping Bag.
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Turn a Saved Quote into an Order |
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· go to your My STORE Home page (or use the My Store Navigation Box which is always available on the left column of the page when you are logged in as a MY STORE user)
· Click on the Saved Quotes link
· From your Saved Quotes listing page you can locate the quote you wish to order.
· You can click on the BUY NOW button directly or preview the quote’s contents first by clicking on the VIEW button and then clicking the BUY NOW button on the preview page.
· The items showing in the quote will be exactly transferred (quantities, decoration, colours, location and notes) into an active Shopping Bag----ready for editing or immediate Checkout
· If you buy through an ACTIVE QUOTE all pricing will remain exactly as the quote was stored
· If you buy through an AGED QUOTE all pricing will be updated to show the current pricing on the store.
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Q: |
Order a Product from an Ideas Page |
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· open the Save & Compare page (can be your active page or a saved Ideas page in VIEW / PREVIEW)
· click on the BUY NOW button and you will automatically be taken to that product’s ordering page
· select your decoration and quantity info and add this product to your Shopping Bag
· PLEASE NOTE: your Save and Compare page will NOT be altered in any way
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Order a Sample |
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· Click on the ORDER SAMPLES link found on the lower navigation bar
· Any products where a sample may be requested are displayed on this page
· You can organize this list by alphabetical or price order
· Click the ADD TO CART button on the product that you desire a sample of
· You are taken to a unique sample version of a product description page that displays details about the item and the single, unbranded, sample price for this unit
· Clicking on the ADD TO MY SHOPPING BAG button automatically places ONE of these units into your current Shopping Bag.
· Each sample is clearly and specifically designated for easy identification in your Shopping Bag. Decoration and multiple quantity purchase of a sample are NOT allowed.
· PLEASE NOTE: A person may only order a total of THREE samples at any one time and freight will always be charged on these items. Brymark retains the right to disallow sample purchases at any time and without |
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Get you artwork to us |
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· The 4th Checkout step is the Artwork submission step – identified by the ARTWORK icon at the top
· Select the item location that you wish to attach your specific artwork to (you may choose more than one or even all locations simultaneously)
· Click on the APPLY button at the bottom
· The APPLY ARTWORK tool is now open for you to find and apply your artwork through
· You may select NEW ART to submit a new file from your computer and/or to type a text message. Or, if you are a MY STORE user who has purchased before, you can click the button under the SAVED ART section to browse you previously used art data. Or, if you are unable to forward any artwork info in file or text format you can select the I AM UNABLE TO PROVIDE ARTWORK statement.
· All locations must have one of the artwork options applied against them for you to able to complete this phase and continue with Checkout.
· PLEASE NOTE: Any Samples and Items which are sold unbranded that are in your Shopping Bag will NOT be shown on your Artwork page
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Become a MY STORE user |
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· click on the REGISTER AND GET REWARDED! Link on the bottom navigation bar
· fill in the Registration Form and click the SIGN UP button at the bottom
· you will immediately be granted MY STORE user rights and brought to the MY STORE home page
· a confirmation email will be sent asking you to send a final reply to confirm your intentions to be a MY STORE user. This email will also contain your opportunity to select a unique Reward item as a “Thank You” for your registration
· Brymark PromoStore reserves the right to deny or remove MY STORE user privileges based on misuse or abuse of site resources or information at any time and without previous notification
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Create a SAVE & COMPARE IDEAS page |
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· click on the Save & Compare > link on any product thumbnail image and that item will be placed onto the active Save & Compare Ideas page
· you are always automatically brought to the Save and Compare page to see your new addition (which is always added at the start of any list that is there)
· you can quickly return to your product listings by clicking on the BACK button in the upper left corner
· any products that you add to the active Save and Compare page will no long show a Save & Compare > link on their thumbnail listing
· if you are looking at the Product Summary page of an item the same functionality is available via the SAVE & COMPARE button beside the product picture
· you can add / delete unlimited items from your Save & Compare page during your session
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Edit Quantities in the Shopping Bag |
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· click on the triangle symbol icon showing beside the QTY number on any item in your Shopping Bag
· you may expand several or all of your items at any given time.
· Edit the quantities in the info boxes now showing with your expanded item view. If you need to update several quantities, do all of them before you move to the next step
· click on the UPDATE CHANGES button found above or below the Shopping Bag list to save your new quantities
· If your edited item quantity is below the Minimum quantity you will be notified with a warning note which will also specify the minimum quantity required to complete your order. Your quantities must meet the Minimum requirement on all items for your update to be saved.
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Check the Status of My Order |
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· go to your My STORE Home page (or use the My Store Navigation Box which is always available on the left column of the page when you are logged in as a MY STORE user)
· Click on the Orders in Progress link
· From your Orders in Progress listing page you will be able to see all of the items currently under production across your active orders.
· Each item will have a STATUS showing beside it along with a date that the status was last updated
· Clicking on the ? symbol beside STATUS will show you a full explanation of each of the 8 STATUS steps that may be displaying beside your items
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Track my items with the Courier |
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· go to your My STORE Home page (or use the My Store Navigation Box which is always available on the left column of the page when you are logged in as a MY STORE user)
· Click on the Orders in Progress link
· From your Orders in Progress listing page you will be able to see all of the items currently under production across your active orders.
· Any item that has the status of SHIPPED, DELIVERED or COMPLETE showing beside it will allow you to click onto that link to gain further information from the courier concerning current location or details of the delivery
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Q: |
See full item pricing BEFORE checkout |
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· By selecting decoration options, total locations and colours (if applicable) and then adding the product to your Shopping Bag, you will immediately be able to see the costs you will pay for Set Ups and Running on that item. THERE ARE NO OTHER HIDDEN SET UP OR RUNNING CHARGES.
· This is a very quick way to compare pricing on various imprint versions of a product by loading each version to the Shopping Bag for direct cost comparison
· You can remove an item from your Shopping Bag at any time by clicking on the DELETE button at the extreme right of that line
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How does THAT work? |
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MY STORE |
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A very famous quote boldly states: “Membership has its privileges!” Your FREE registration as a MY STORE account user grants you full usage of every user privilege available on the Brymark PromoStore site. And your information can all be managed from an easy to use MY STORE Home page.
Saved Comparisons and Quotes help you retain your product research and ‘browse’ for the best ideas and solutions. They are also a convenient platform from which to share information with co-planners, financial controllers or go-to decision makers.
Order in Progress is your immediate ‘what’s up with my order’ contact point---showing order status and shipment tracking details for each individual item on your order.
Order History and Favorite Orders allow you to look back at what you have used in the past to help plan the future. Or, in the case of a pressing immediate need---allow you to create a new order with ONE button click.
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FAVORITE ORDERS vs. ORDER HISTORY |
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Sort and manage your previous order data in two unique ways. From your Order History list you can separate specific orders for quicker reference/re-ordering usage.
Clicking the ADD AS FAVORITE button allows you to place common orders/products into your MY STORE Favorite Orders file. In all cases, using the VIEW button will allow you to see the previous order’s full content to confirm details. REORDER brings the selected order and its associated details directly into the Shopping Bag and automatically updates the pricing data to current pricing.
And once previous orders are in the Shopping Bag you can edit quantities plus add/delete items as you desire in preparation for your new purchase.
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ACTIVE VS. AGED QUOTES |
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· Active Quotes are honoured exactly as saved for 30 days from the date of creation.
Aged Quotes are 31 – 90 days past their date of creation. The work is saved but the pricing will be ‘refreshed’ against current site pricing when you click on Reactivate. This also re-starts the 30 – 90 day cycle again.
After 90 days, quotes are automatically deleted unless you reactivate them.
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SAVE & COMPARE IDEAS |
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Your Current Active Page
· The hardest part of any decision seems to always be ‘narrowing the field’ to your final solution. This tool helps you create endless comparison pages to assist your final decision-making process. Each item is displayed with all of its key info showing. Direct ‘head-to-head’ comparison of features and value is now incredibly easy. And, you can print, email or even SAVE these for future reference or quick ordering.
Clicking either the Save & Compare > hyper link on any product thumbnail listing or the SAVE & COMPARE button on a product’s detail page will cause that item to be placed onto the active Save & Compare page. Items can always be removed from this list through the use of the DELETE button.
And should you decide to save your active page list for future use you can simply click on the Save this list link.
Your Saved Ideas Page(s)
· As a logged in MY STORE account user you can save and recall unlimited Save & Compare Ideas pages. From your Saved Comparisons list you have total control to review, update or purchase. Click on VIEW to open any of your saved pages. You can then email or print them to help discussions and decisions. Edit your saved Ideas pages by clicking MAKE CURRENT and then adding more items through the use of the Save & Compare buttons/links. You can always remove unwanted items using DELETE. The Save this list link will allow you to re-save your updated Ideas page.
· At any point in time, regardless of looking at a Current or Saved Ideas Page--- you can click on a BUY NOW link to immediately be taken to the ordering page for that item
PLEASE NOTE: It is possible to have a Current Ideas Page active at the same time you are reviewing a Saved Ideas Page. Your current page can be accessed through clicking on any of the items showing in the Save and Compare info box on the left side of the page. Meanwhile, your Saved Ideas list is available through the Saved Comparisons links either at the top of the Ideas Page or the My Store info box on the left side of the page.
PLEASE ALSO NOTE: You cannot create TWO different Current Ideas Page simultaneously. So if you want to update a Saved Ideas Page, using the MAKE CURRENT button will overwrite your Current Ideas Page. The best way to deal with this is to either SAVE your Current Ideas Page before you do a MAKE CURRENT update or do any MAKE CURRENT updates BEFORE you start a NEW Save & Compare Ideas Page. Then you can use the Start a New List link to move on.
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ONE LOOK pricing |
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Like most on-line stores we show you a quantity-based price chart when looking at a specific product. However, PromoStore has taken significant steps to make info gathering even easier for you by clearly displaying all of the associated ordering data and costs directly on that SAME page. Each decoration option is clearly listed AND you can see the associated Set Up costs (if there are any)! You can also see your full range of choices for item color / size plus their imprint locations, image area and any available multi-colour options.
Plus, the site is smart enough to take any customization variation that you might select and IMMEDIATELY show you the FULL cost of the imprinted item when it is FIRST placed in the Shopping Bag. NO HIDDEN FEES….NO GUESS WORK. You can even use the Shopping Bag to gather several different variations (multiple imprint colors / imprint locations) of an item for ‘head-to-head’ pricing comparison which you can also save as a Personal Quote.
PLEASE NOTE: any unwanted items can be easily removed from your Shopping Bag before Checkout using the DELETE button.
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The Order Process (after you buy) |
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Each of the items within your order has a standard production time associated with them. These times can shorten or lengthen slightly depending upon the exact volume of work moving through a given manufacturer at the time of your order being placed. For planning purposes it is best to assume that all orders will take 3 – 4 weeks to complete and deliver. Faster turnarounds are possible but may involve RUSH charges (see below).
An order must pass through 3 stages before it arrives at your door:
· CONFIRMATION involves us preparing the order and artwork for your final verification.
PRODUCTION involves the actual assembly and imprint of your order at the manufacturer and CANNOT commence without payment in full along with your final approval.
· SHIPPING involves your order leaving the manufacturer and traveling to your SHIP TO destination.
Each stage must complete properly and fully before the next one can commence. If any additional time is taken during a stage then the length of that delay is usually added to the final delivery date. In all cases we update item Status on your orders found in the Work In Progress section. If an order is truly time sensitive it may be necessary to use RUSH charges to speed up the PRODUCTION and/or SHIPPING stages. Getting all of the important information correct at the very outset of an order is the best way to make sure that no one suffers any unnecessary extra costs along the way.
Your order is initially received and reviewed by our staff for content and information accuracy. Your artwork attachments will be simultaneously confirmed by our art dept. If additional information or work is required you will be contacted immediately by email or telephone to discuss the situation.
Once your order is properly set up, we will then produce and forward to you a Order Verification Form along with artwork proofs to show all of your requested items with the logo that you have supplied/requested. At this point, you must sign off on all of these elements to confirm that the order details are accurate and that the imprinting will be correct in all of its facets.
Based on your final approval, we then submit your item orders to the required manufacturers. They will re-confirm all of the info supplied, verify their ability to imprint and schedule a tentative shipping date. A second artwork proof is done between the manufacturer and the Brymark PromoStore staff to re-verify that all info is correct on the order.
Once your item is completed, it is packaged up and shipped directly to your SHIP TO location via UPS courier service. Our site is directly connected to the UPS computer network and tracking details or delivery confirmations can be immediately gained through your MY STORE interface using the ORDERS IN PROGRESS link.
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US $ vs CAN $ |
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We are a North American company---uniquely servicing the United States and Canada. Because of this, we offer the option to have the site display its pricing in either American or Canadian funds. This is controlled by clicking on one of the two flags located at the right side of the top navigational bar. As you look at a product’s pricing, it will always be accompanied by a US or Canadian Funds designation for absolute clarity.
Although cross-border shopping is allowed (see Cross Border Shipping note in the Policies section) the site is optimally designed so that our American clients purchase from US-based vendors while our Canadian purchasers work with Canadian-based companies. This insures that there are no delays or additional ‘hidden’ costs (duties/taxes/clearances) involved in shipping an item across an international border.
All transactions are fully processed in the currency of order and appear on your credit card statement that way.
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Rush Items |
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Certain manufacturers have been able to perfect products and processes that allow them to significantly reduce their standard production times. They often offer these at special rates for ‘express’ production services. We have gathered these quick turnaround items in our RUSH ITEMS section. If time is of the essence, click on the dedicated link located in the QUICK SOLUTIONS box on the right side of the HOME page to browse your ‘speedy’ product choices. |
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New Ideas |
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Throughout the calendar year our manufacturing partners are continually introducing new items to the marketplace. And, when we get this news, we’ll immediately share it with you by highlighting them in the NEW IDEAS section. Click on the dedicated link located in the QUICK SOLUTIONS box on the right side of the HOME page to browse our newest product additions. |
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Top Sellers |
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Our industry is often defined by items that suddenly strike a common ‘chord’ among purchasers. These items rocket to the top of Wish Lists for products that people desire to possess/keep. Some even last past the point of being a mere fad and become classics that have guaranteed value and strong recognition.
You will find products fitting all of these descriptions gathered in our TOP SELLERS section. Click on the dedicated link located in the QUICK SOLUTIONS box on the right side of the HOME page to see what’s ‘hot.’
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Web Specials |
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In a buyer/seller environment---sale pricing is inevitable. But it’s not always caused by a company’s need to dump excess stock. Companies today are eager to offer on-going special pricing for various items throughout the calendar year to strategically stimulate sales or build interest in their products and services. We take full advantage of these offers and immediately post them in our WEB SPECIALS section. Not everyone is in the market for a bargain…but saving money isn’t such a bad thing…is it?
Click on the WEB SPECIALS tab in the top navigation bar or the dedicated link located in the SOLUTIONS box on the right side of the HOME page to see exactly what’s ‘On Sale.’
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Register and Get Rewarded |
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· Simply fill out the easy to use Registration form and submit. All info required in boxes marked with an * must be filled in for your registration to be successfully sent. However, your MY STORE access will immediately be granted following a successful form submission.
We will then take the additional step of verifying your registration through a reply email asking you to confirm your MY STORE account status. And, within this confirmation email will also come your opportunity to select a special reward as our sincere “Thank You” for your registration with MY STORE.
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Set Up and Running Charges |
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In our industry, the final cost for your item is directly linked to how you decide to imprint it. It is similar to buying a car---the final purchase price depends on which options you select to put into it. Let’s use this analogy to explain further.
The standard quantity price listings that you see on a product are like the auto base sticker prices showing the ‘standard equipment.’ This price usually contains the cost of the actual item plus a single imprint, in a single colour (if applicable) placed at a single location. But this base price is not the whole cost. Just like ‘dealer-prep’ we have SET UP charges (for things like printing plates, dies, moulds, etc.) that are usually applicable to the imprinting process. Manufacturing plants must invest time, effort and materials each time they set up their machinery to run a specific imprint. Their Set Up charge is how they recover this time and material cost. Brymark PromoStore shows you this charge directly on the product detail page and then also identifies it specifically in your Shopping Bag.
If you decide to ‘load up’ your basic model with some options like additional imprint colours and/or multiple imprints---then there will be additional Set Up charges applied for each upgrade step you add in.
And, as you move beyond the base pricing there will also be the potential of Running Charges added per unit to cover each time these extras are applied to a finished product.
To see this in action, we suggest you select an item that has multiple imprint locations and can be Screen Printed (like a simple tshirt) and do the following exercise:
· order a quantity of shirts and select one location with a 1 color imprint. What you see in the Shopping Bag is the lowest possible decorated pricing available
· return to the item (or use the ORDER & RETURN button when adding to the Bag) and order the SAME quantity of shirts with the SAME single location but now with a 2 color imprint. In the Shopping Bag, note how much your Set Up Fee and Unit Price costs have increased in comparison to your previous 1 color variation. The $ difference between the 2 versions reflect the additional costs (Set Up and Running Costs per Unit Price) that have been added to cover the addition of the 2nd color.
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Apply Artwork |
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New artwork information can be applied as a file attachement or as a text submission. Clicking on the BROWSE button will allow you to look through your computer’s files to find the proper one to link here. We require Adobe Illustrator or Corel Draw vectorized images with any lettering elements converted to curves/outlines. We can also accept hi resolution eps files where full color digital printing is being used.
Or you can opt for a very simple imprint of text wording on your item. In which case you simply type the desired wording with appropriate word breaks, hyphenation and capital versus lower case lettering. The Text box can also be used to submit award inscriptions or personalization names.
The ARTWORK NAME box allows you to give this new data a conventional name to help you recognize it.
MY STORE users who have previously ordered will have the additional ability to look at saved image files/text copy stored in their Artwork Library. Clicking on the BROWSE MY ARTWORK LIBRARY button allows them to select artwork from a list of their named files.
If you have no artwork image, or can’t provide a suitable file format or need creative assistance with your imprint---click on the UNABLE TO PROVIDE ARTWORK statement. Then, when your order is received, a representative from our staff will contact you.
PLEASE NOTE: all decoration locations showing on your order page must have a new, saved or no art notation applied to them before you will be able to proceed with the Checkout process.
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Cross-border shopping |
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Brymark PromoStore happily services clients on both sides of the 49th Parallel. USA residents are able to buy from American-based suppliers and benefit from domestic shipping within the US. The same can be said for our Canadian customers shopping in Canada.
An additional benefit can be gained by ‘shopping ahead’ of a visit or event across the border. USA clients travelling to Canada can choose to shop for Canadian-made items that they can then have shipped directly to a Canadian destination. The same process can be used by Canucks planning to head south ordering American-made products. This removes the additional headache of declaring and forwarding items across the border. One less stress point as you head to that conference, trade show or important meeting.
We also recognize that you may see a unique item offered by a manufacturer outside your home country and not available from ‘local’ suppliers. It is possible to purchase an item and request it to be sent across the border. However, please be advised, that additional costs and extended time lines will probably be required to process your order. A customer service representative will contact you to discuss all of the extra details as soon as your order is received.
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Delivery |
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Your item’s Status will be updated to SHIPPED on the Work In Progress list the day after it leaves from the manufacturer. This status link can be clicked on to confirm info about your delivery (eg: the number of boxes en route, your shipment’s tracking number(s) and more). You will be able to personally track the progress of your shipment through this Work In Progress link until it is delivered.
If you are unable to check your shipment’s progress, simply call 1-888-BRYMARK and we will be happy to check it for you. Once courier tracking has shown the shipment as “confirmed – delivered” that item will show the status DELIVERED and you will be able to click on this link to see the specific delivery details (eg: date, time, location of delivery and whom signed for it [if applicable])
PLEASE NOTE: we request that our manufacturers use the best methods to safely package each item for its journey to you. Should something happen to your item during delivery, please call us at 1-888-BRYMARK and we will address your situation IMMEDIATELY!
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Glossary of Terms |
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DEBOSSING |
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The imprint image is depressed into a material such as paper, leather or suede, so the image sites below the product's actual surface. |
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DECAL TRANSFER |
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The decal is printed on an offset or digital press, submerged in water and placed on the product. Excess water and air is squeegeed off and the product is kiln-fired---a process that fuses the decal with the glaze. Most often seen on glass, china, porcelain and ceramic products. |
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DIE-CASTING |
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Molten metal is injected into the cavity of a carved die / mold. |
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DIE-STRIKING |
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A method of producting emblems and other flat promotional products like medals and lapel pins. A blank, cut from a metal sheet, is struck with a hammer that hold an imprint die. |
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EMBEDMENTS |
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Materials or unique items (small model replicas, computer chips, coins, etc) are suspended in a clear substrate like Lucite. |
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EMBOSSING |
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The raising of an image on a product surface, accomplished by pressing the material between a set of concave and convex dies. |
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EMBROIDERY |
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A design stitched uniquely into fabric through the use of high-speed, computer-controlled sewing machines. The process of converting standard artwork/images/text into a stitching file is called DIGITIZATION. |
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ENGRAVING |
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Cutting an image/text into metal, wood or glass by one of three methods:
-computer engraving (cutting or engraving)
-hand tracing
-hand engraving
A LASER being employed to do engraving usually means that the image cut is not very deep on the product and often subtle on the product when finished. |
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ETCHED |
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An image is placed onto a surface lightly. The area around it is covered with a protective coating that resists acid. The exposed image lines are then brought into contact with the acid which 'eats' and deep cut into the surface of the item. DEEP ETCH can also be accomplished in various products (glass, marble, etc.) using focused sand, water or cutting tools guided by computers. |
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HOT STAMPING |
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A dry imprinting process in which a design or type is set on a relief die that is subsequently impressed onto a roll of foil or other transferable material that then transfers specifically onto the product through heat and pressure being applied to the die. |
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OFFSET LITHOGRAPHY |
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A printing process in which the image is first transferreed to a rubber blanket which then applies it to the surface to be printed. |
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PAD PRINTING |
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A silicone pad manufactured in the shape of the imprint picks up ink out of a unique recessed plate and then transfers an imprint onto the item by pressing the inked pad directly onto the product's surface. |
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SCREEN PRINTING |
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An image is transferred to a surface by ink being squeegeed through a stenciled screen stretched over a frame. Screens are first treated with a light-sensitive emulsion, then a film POSITIVE version of the imprint is put in contact with the screen and exposed to light. The light hardens the emulsion areas not covered by the positive (black) elements of the film so ink cannot pass thru the when the emulsion is washed away in the exact pattern of the imprint image. So, when ink is pressed across the screen the it is able to pass thru these holes in very specific areas/shapes and imprints onto the item's surface below the screen. This process is also called SILKSCREENING. |
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SUBLIMATION |
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The process of dying the logo/imprint directly into the fabric/material instead of printing it on the top surface like screen printing. Often used for full color, very complex or large overall images. |
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COLOR FILL |
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If a product has a molded trough or cut area in its imprint construction----it might be possible to fill these 'depressed' areas with an ink being injected into them. Adds impact, color and higher visibility to subtle imprints like laser engraving or glass etching. |
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DOMING |
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Instead of printing directly onto an item it is possible to do a digital print of a logo/image, cut and place it into a molded recepticle then 'enclose' (protect) it by covering it with a quick-hardening epoxy resin or hard plastic snap-on cover plate. The entire finished unit can then be applied using glue onto the surface of the product. In a number of cases the molded recepticle is actually encorporated directly into the physical makeup of a product (like the clip on a pen). |
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EPS (ENCAPSULATED POSTSCRIPT) FILE FORMAT |
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A file format that supports both vector and rastor images. EPS files are platform independent and can have their resolution level set by the user to provide either a low resolution (small size) file or a high resolution (large size) file for communication and/or reproduction processes. |
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FLEXOGRAPHY |
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A printing process that employs a flexible printing plate with a raised image area. |
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HALFTONE |
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A continuous-tone (photographic, ultra-real) image that has been converted into a series of tiny dots. Halftone images are reproducing continuous-tone images on most printing presses. |
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HALFTONE SCREEN |
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In older artwork terms---a photomechanical process using an opaque screen covered with tiny holes to place over a continuous-tone image to produce a halftone image version which could then be photographed for reproduction purposes. In modern digital/computer terms---a set of values applied to a continuous-tone image that then defines the appearance of a final halftone image. Screens can be course (to show less detail) or fine (to show significant detailing). |
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HALFTONE SCREEN |
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In older artwork terms---a photomechanical process using an opaque screen covered with tiny holes to place over a continuous-tone image to produce a halftone image version which could then be photographed for reproduction purposes. In modern digital/computer terms---a set of values applied to a continuous-tone image that then defines the appearance of a final halftone image. Screens can be COARSE (LOW Lines Per Inch [LPI] to show less detail) or FINE (HIGH LPI to show significant detailing). |
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PRE PRODUCTION SAMPLE (PRE PROD) |
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Doing a single 'one-off' imprint version of a given product to specifically see what the final product will specifically look like. Obviously much more realistic than computer generated artwork proof sheets and on-line virtual proofs. However, doing this process often involves additional costs and time delays to an order. They are also usually produced on a special/dedicated Pre Prod imprint machine and may not fully resemble the final mass produced production/imprint run. |
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COLOR MATCH - PANTONE MATCHING SYSTEM (PMS) |
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A standardised system of colors that allow accurate identification and reproduction of imprinting colours. The PMS system traditionally speaks to ink being used on paper surfaces but the promotional products industry has also adopted this system to help with imprint inks on all kinds of products/surfaces. In some cases, the need to mix a very specific PMS ink color will mean that a special COLOR MATCHING charge will be applied to an imprinting run. The system is by no means perfect and colors will vary in their final appearance based on factors such as: type of surface, color of surface/material, type of ink and finishing process employed (varnishing, lamination, etc.).
In most cases (unless discussing a traditional ink printing job on UNCOATED (U) paper) it is traditional to use the COATED or "C" values of a PMS color sampler as the common point of reference for final brightness and hue of a specified color. |
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COLOR SEPARATION |
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The process of splitting the colors of a composite/somplex image into a number of seperate and specific color layers. When doing spot color screen printing, each color being imprinted will have a unique film so that a corresponding unique printing screen can be created for that color of imprint ink. When combined all together they produce the finished, multi-color imprint image. The total number of imprint colors also directly effects the final price charged to produce your finished product. More colors to print means more labor and time which means more cost.
And when Full Color printing is used (also known as 4 Color Process or CMYK imprint) color seperation is also the term used to describe what happens when a full color images is broken down to 4 printing plates/colours (Cyan, Magenta, Yellow and Black) that are able to combine during the printing process to reproduce a full color image. |
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COLOR TRAPPING |
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The trapping used in a multi-color imprint speaks to the manner in which the colors being used work together in order to compensate for slight registration problems that might occur at the press during imprinting. In the printing process on paper this represents an overlap between colors so there will never be a 'gap' show between any of the colors employed when printing (unless the final registration is adversely poor during the print run). |
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CONTINUOUS-TONE IMAGE |
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A type of image, such as a photograph, that is made up of smooth transitions between areas of color. COntinuous-tone images must be converted to halftones to be able to be properly repoduced on printing presses. |
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CROPPING |
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The process of isolating a particular portion of an overall image. The cropped image would be used to fill the final imprint area and anything left outside of the cropped are would be considered unwanted and would not be printed. |
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DOTS PER INCH (DPI) |
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The measure of the resolution of a display (monitor) or output (printer) device. The higher the DPI level the better the resolution for clarity and detailing. |
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DUOTONE |
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A unique method in printing a greyscale image that uses two colors of ink reproducing the greyscale image. The additional color adds tonal depth to the image. |
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GREYSCALE |
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The difference between a imprint ink color being used at 100% or solid tone coverage versus being reproduced at a percentage of screened tone coverage (1 - 99% of the colour-based on a dot screen being employed to allow the background colour to show through the imprint ink and imfluence how the eye sees the color. This can allow a person to create a unqiue hue of a colour without actually using a second PMS ink color. So if you imprint in BLACK ink and use some areas at 100% solid and some areas at 50% screen you will create the illusion that you are imprinting in Black and a shade of Grey. A color at 100% is solid and equal to it's PMS value. As the percentage get LOWER the color will LIGHTEN in HUE to the human eye as more and more background is allowed to show through the imprint ink. PLEASE NOTE that NOT all imprint processes and products can facilitate Greyscale or Screeened color imprinting. |
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PIXEL |
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A basic part of a graphic file this is the smallest element of a bitmap image. If an image is used at low resolution or is enlarged too greatly these pixel cells become visible to the human eye. This means that the edges of an image can become jagged or unclear. Vectorizing artwork files smooth these edges down and allow size and position manipulation with the fear of making the file unusable through PIXELATION problems. |
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PROCESS COLOR (4 COLOR PROCESS IMPRINT - CMYK IMPRINT) |
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A method used to reproduce full-color images on printing presees using only 4 unique inks. The inks are Cyan, Magenta, Yellow and blacK (CMYK). Any artwork provided to be used for this type of imprinting must be able to be separated in Process Color and then printed using offset or digital presses. Looked at under a magnifying glass, 4 colour process uses a series of dots or 'rosetta' patterns in tight and precise percentages to recreate the full range of the color spectrum. Because of the specific seperations and extra preparations required to imprint with this method the cost of FULL COLOR (PROCESS) imprinting is more expensive than spot color imprinting (unless an excessively high number of spot colors are required for the final product). All PMS spot colors can be 'faked' by using a specific CMYK combination. However, if it is imperative that a specific PMS spot color be produced accurately, the only way this is possible is to imprint that colour seperately along with the CMYK values (thus increasing the set up and run costs of the production run). |
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REGISTRATION |
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The alignment of different printed elements (usually specific colors of ink) on the final printed surface/product. Because printing presses/processes aren't consistently precise---it is possible for the imprint points to move around during the printing run. A finished multi-color imprint that has a LOOSE registration means that the color elements are NOT in close proximity to each other and will tolerate some movement between the imprint colours without the finished product being adversely effected. An imprint that has a TIGHT registration means the the color elements MUST be specifically and carefully imprinted to avoid significant positional shifts between colors as they are being imprinted. Even minute shifts can cause noticeable problems, resulting in white gaps between elemnts or blurred overlapping between colors. Some products CANNOT be imprinted in more than a SINGLE color because the problem of innacurate registration cannot be overcome and would not be acceptable to the buyer. |
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SPOT COLOR |
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An imprint color that is reproduced using a SINGLE ink. Spot colors can be specifically identified using matching systems like the PANTONE or PMS color numbering system. The number of spot colors used to create a finished imprint usually define the pricing required on a product. The more spot colors required---the more the cost for the imprint run. |
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TAGGED IMAGE FILE FORMAT (TIFF) |
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A file format that was specifically developed for page layout applications and is supported by all image editing applications. Unfortunately NOT appropriate for creating proper artwork for imprint purposes. |
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VECTOR GRAPHIC |
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AN image made up of a series of points joined by lines which are calculated mathematically. Also called object-oriented graphic, vectorizing a logo allows it to be manipulated (sized, positioned, etc.) without being adversely effected in look or character. |
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BITMAP (BMP) |
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An image composed of a rectangular grid of squares called pixels (picture elements). Each individual pixel contains information that describes whether it is black or white, or has a color value. A great way to send images via email because of its low resolution which generates small data size files. Unfortunately these files are too low resolution to be useable as imprint artwork. |
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BLEED |
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The part of the printed image that extends beyond the edge of the final trimed page/item shape. The only way to insure that the printing goes right up to the final edge is to imprint it at least 1/8" past that point wherever it needs to occur. Then, when the final cut is done, even if the trim is a bit off the mark, there will not be the potential of a blank gap being seen on the edge. It is important to state the number of sides that bleed on a finished piece (1, 2, 3 or 4 sided). If the image extends around all 4 sides it is call a FULL BLEED. |
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GUTTER |
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The opposite of a bleed. This is purposely creating the artwork SMALLER than the full finished trim size. This creates a blank 'frame' around the art image. But beyond its artistic look, a gutter of at least 1/8" is usually requested on a number of print items to assist the imprinting processes to work at maximum efficiency or to insure that a final trim cut does not accidentally stray into the artwork image. |
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