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General |
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How do I pay for my order with Brymark Promostore.com? |
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Payments for any/all charges associated with Brymark PromoStore.com can be processed on the following credit cards:
· American Express
· Visa
· Mastercard
Orders will be processed in either American or Canadian dollars and the credit card info can be forwarded using the following methods:
· Over the internet through our website (automatic eCommerce services)*
· Over the telephone with a Brymark Promostore representative
In all cases, you must give the card number, expiry date, the name of the cardholder that is shown on the card being used and its verification number. Orders cannot be processed without all of this info being presented and verified.
It is also possible for purchasers to pay with cheque or money order but these methods can only be used off-line through talking with a member of our staff. Then, these payments can be forwarded via post or courier (at client’s expense) to our offices. In both of these cases, order production will not commence until actual funds for full payment have been received/verified by Brymark.
* PLEASE NOTE: when shopping our US site we are currently unable to honour American Express transactions through our eCommerce system. Persons wishing to pay this way for USD orders will need to call us directly to order. We apologize for any inconvenience this my cause.
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Is my transaction safe/secure? |
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Security.
Is there a more important word in today’s society? Consider this: a gasoline attendant or waiter can take your credit card out of sight for less than a few minutes and capture enough information to be able to sell or reproduce your credit capabilities. That’s very frightening.
It therefore, stands to reason that you might hesitate when asked to type your credit card number into a faceless, anonymous information box. Purchasers may feel exposed from the moment that they hit “ENTER”. Yet, with the proper security process and attention to detail an on-line electronic transaction is actually MORE SECURE than handing over your card in the examples above.
Your security and privacy are paramount concerns for Brymark PromoStore.com. We employ/recommend the following to help keep your personal information safe:
PHONE ORDERS: All of our Customer Service staff are cleared to handle sensitive information and to specifically protect credit card numbers. As an added precaution WE DO NOT RECOMMEND THE USE OF A CELLULAR/WIRELESS COMMUNICATIONS DEVICE FOR THIS CALL.
ON-LINE ORDERS: Transactions on Brymark PromoStore occur through our specially designed eCommerce tool using the very best 128-bit Secure Socket Layer (SSL) encrypted information exchange technology provided by (VERISIGN---a world leader in on-line security and protection). This is accomplished via a secure server connection with an immediate on-line, real-time credit card validation and feedback process to give the very best protection to each user. As you hit the “ENTER” button, the transaction info is encrypted and sent directly to an industry-leading credit card payment processor who validates the card number and transaction amount in seconds within their high security environment. Authorizations or denials are encrypted back to the user and the transaction is complete. The “exposure” of the information to any outside forces is almost non-existent. |
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Why do you have a price scale showing on all of your products? |
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Each item found on the Brymark PromoStore is shown with a quantity pricing scale that shows a minimum purchase point. Some items allow for low or even single unit purchasing. Others, have a very specific quantity requirement set forth by the manufacturer designed to keep the costs of running the item competitivly priced.
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What if I truly need less of an item than the shown MINIMUM QUANTITY? |
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If you require a quantity of an item that is less than the displayed minimum quantity it may be possible that we can assist you through a special order. We recommend that you call us at 1-888-BRYMARK or click on the ? icon on the top navigation bar to use the SPECIAL REQUEST link to ask your question.
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How does the CUSTOMIZE PRODUCT section of each product work? |
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This section on the Product Summary page displays all of the selectable decoration and product data associated with ordering this item. Nothing is hidden.
DECORATION – shows the imprinting options available for this product along with any Set Up cost associated with that decoration technique. Only ONE decoration process may be ordered on a product.
PRODUCT – shows the minimum quantity required to order along with the item’s colour/style selections and any further sizing options
IMPRINT – once a decoration method is selected, the available imprint locations on the product appear here for your selection (including imprint area size and number of imprint colour choices---if applicable). Multiple imprint locations may be selected on a single product.
PLEASE NOTE: only decoration options that offer multi-colour imprinting (where the number of colours that you print directly effects your item pricing) will display a color number drop down box. Services not displaying a colour number choice box are NOT influenced by the number of actual colours present in the printed image or have no color element in their imprint process.
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What is the IMPRINT AREA? |
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This is the approximate full size of the area that we can use for imprinting on a product. If an item has more than one Imprint Location available it is important that you consider the specific Imprint Area measurement that is shown with each. All dimensions on the site are give in INCHES and are stated as WIDTH X HEIGHT (unless circular which is stated as a DIAMETER dimension across). It is possible to imprint SMALLER than this dimension but it is usually not recommended to try and completely fill the maximum imprint area.
The final size of an imprint area can have a positive or negative effect on the specific artwork you wish to use there. Please be reminded that when a logo is enlarged or reduced in size---the shrinking will happen equally across all dimensions. Simply increasing the length of something without increasing the height in equal percentage will result in distorted/unbalanced imprint images.
Our customer service team will always try to confirm usability of your supplied logo with the product and imprint area selected. Any problems or concerns will be brought forward to you during the order confirmation stage or when the order is received at the factory.
PLEASE NOTE: not all logos will be able to be reproduced in every imprint area featured and will always be reviewed on a case by case basis prior to final imprinting. |
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What does the ADD MORE COLORS/STYLES button do? |
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When an item has multiple colors/styles available you can rapidly build your order by using of this button. Select your FIRST color/size and enter your quantity. Then, simply click on the button and a new ordering box will be opened below your previous quantity to load your next color/style selection. This can be done as many times as needed to enter each of the different colors/styles. All selection boxes remain visible to allow further quantity editing before adding the item to your Shopping Bag.
PLEASE NOTE: the total of units entered across all of your color selections must meet the Minimum Purchase Quantity requirement. The site will prompt you with this info if you try to submit a quantity below the minimum.
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How does the sizing on your apparel run? |
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For your convenience we have actually attached the manufacturer’s actual sizing charts for your reference. Comparing your own personal chest measurement against these lists should help you identify your best choice for fit from the sizes offered. Remember that your personal chest measurement should be taken from the highest/widest point under the arms and across the shoulder blades. Hip measurements should be taken standing around the fullest point of your hips. Sleeve length is meansured with arm relaxed at side from the center of the back of the neck, over the shoulder and down to the outer writst. If you have any further questions or concerns please call 1-888-BRYMARK.
MEN'S CUT / BODY MEASUREMENTS
XS S M L XL XXL 3X 4X 5X
NECK/COLLAR 13.5-14" 14.5-15" 15-16" 16-17" 17-18" 18-19" 19-20" 20-21" 21-22"
CHEST 33-35" 36-38" 39-42" 42-46" 46-50" 50-53" 53-56" 57-60" 61-63"
SLEEVE LGTH 32-33" 33-33.5" 34-34.5" 35-35.5" 36-36.5" 37-37.5" 38-38.5" 38.5-39" 39-39.5"
WAIST 29" 30-32" 32-34" 34-36" 36-38" 38-40" 40-42" 42-44" n/a
WOMEN's CUT / BODY MEASUREMENTS
XS S M L XL XXL 3X
LADIES SIZE 2-4 6-8 10-12 14-16 18 20 22
CHEST 30-32.5" 33-35" 36-38" 39-41" 42-44" 44-46" 47-48.5"
SLEEVE LGTH 29-30.5" 30-31" 31-32" 32-33" 33-34" 34-35" 35-35.5"
HIP 32-33.5" 34-36" 37-39" 40-42" 43-44.5" 45-46.5" 48-49.5"
YOUTH CUT / BODY MEASUREMENTS
S M L XL
KIDS SIZE 6-8 8-10 10-12 12-14
CHEST 26-27" 28-29" 30-31" 32-33"
SLEEVE 25-26" 27-27.5" 28-28.5" 29-20"
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What about “Ladies” sizing versus “Mens”? |
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If there IS a “womens” line for an item---we will uniquely identify it in the product name and/or description(s) and the sizes listed will speak directly to the ladies’ measurements shown here.
PLEASE NOTE: “Unisex” items follow “Mens” size guidelines (sorry ladies!).
WOMEN's CUT / BODY MEASUREMENTS
XS S M L XL XXL 3X
LADIES SIZE 2-4 6-8 10-12 14-16 18 20 22
CHEST 30-32.5" 33-35" 36-38" 39-41" 42-44" 44-46" 47-48.5"
SLEEVE LGTH 29-30.5" 30-31" 31-32" 32-33" 33-34" 34-35" 35-35.5"
HIP 32-33.5" 34-36" 37-39" 40-42" 43-44.5" 45-46.5" 48-49.5"
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What does the ADD & RETURN button do? |
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If you need to place several different orders for the same product using different branding / color selections---quickly add each unique variation of the product to your Shopping Bag by clicking on the ADD & RETURN button. Unlike when you use the ADD TO button you will NOT go to the Shopping Bag. Instead, you return to the product page ready to order your NEXT version. This can be done as many times as you need to order unique product versions for a specific branding, event or recipient. |
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How do I use the COMMENT/NOTES box? |
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This note pad is available for you to place a unique comment with an item. It could be an identifier for the item’s usage. It could be a reminder about the logo you wish to use on it. It could even be a special instruction. This note is retained with the item throughout the order and can be seen when you expand the item’s view by clicking on the triangle icon symbol wherever the order is viewed in the Shopping Bag. |
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How do I get my artwork to you? |
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A unique page is used in the Checkout process to show all of your branded items with their decoration process, chosen imprint locations and an indication of the number of imprint colours selected (if applicable).
You then provide specific art for each imprint location shown using 3 methods/sources with our easy-to-use APPLY ARTWORK tool:
o new art (image file or text writing)
use the Browse function to attach and submit art files from your computer or type text messaging directly into a submission box
o saved art (image file or text writing)
MY STORE users can choose from information in their Art Library. Every art image or text element they submit when ordering is automatically saved there for future use.
o request art
if you are unable to submit an art file or text element—you can request assistance/art services from PromoStore
· All artwork submissions will be reviewed to confirm that the submitted material can be used as required. We will contact you immediately if there are any problems or questions.
· Please follow the guidelines for the type of files required to do your imprinting. A full page about artwork requirements can be found by clicking on the All About Artwork link in the lower navigation bar. Failure to send the appropriate file formats or proper information may result in delays or additional charges being required to process your order.
PLEASE NOTE: if you have any questions about your file’s formatting or the image’s usability please feel free to contact us by clicking on the ? icon on the top navigation bar and using the HELP link or call 1-888-BRYMARK.
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Can I apply an artwork across all of my items? |
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Clicking on the top Artwork Status box applies a check box to ALL of the locations shown on the items and allows you to globally apply ONE artwork file/image to more than one item/location at a single upload. |
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Are there any additional artwork costs to get my logo printed on your
items? |
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Submitting the correct file or using a previously used file means one simple fact: NO EXTRA FEES. This is a good thing for our clients. And we’ll even give you FREE minor file adjustments and text typesetting to help you get that unique imprint.
Now if you’re stuck and simply cannot find a way to get us something usable as artwork---we have an art dept here that can assist you. And, rather than pro-rate their charges for labor based on how long they spend on your work we offer two simple flat fees:
*Redraws of existing file version - $45 (including 1 – 2 edits)
*Complex redraw or Rush Service (next day or sooner) - $60 (including 1 –2 edits)
And if you need a full logo created or something really intense reproduced, we will always examine the job free of charge and provide a quote for your approval PRIOR to any work being started.
And MY STORE users gain the added benefit of having their artwork kept right on the eStore for their future use at NO ADDITIONAL CHARGES
For more specific information click on the All About Artwork link in the bottom navigation bar of this page. |
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Can I get RUSH shipments? |
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Certain manufacturers have been able to perfect products and processes that allow them to significantly reduce their standard production times. They often offer these at special rates for ‘express’ production services. We have gathered these quick turnaround items in our RUSH ITEMS section. If time is of the essence, click on the dedicated link located in the QUICK SOLUTIONS box on the right side of the HOME page to browse your ‘speedy’ product choices. |
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How can I be sure that you will be able to get my order into my hands
accurately? |
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The greatest single fear about ordering on the Web today: “Will they get it right?!” Here is how we make sure that we get it right.
1 - 2 business days after you submit your order---we will email you an Order Verification Form as well as item artwork proofs. These documents will contain:
· A summary of your order details and an estimated delivery date
· A complete costing overview of your order including shipping, applicable taxes and any
new, additional charges
· An art dept. rendering of your logo and how it will appear on your item(s)--- featuring
correct imprint sizing and specific colour information
Your order will NOT commence production until you have confirmed that all info presented is accurate. This is your opportunity to make any last minute adjustments to your order BEFORE it is produced. We want you to be happy with your products and your final costs. If you note anything that needs to change you can let us know exactly how to fix things by reply email. We will then make adjustments and reconfirm with you.
Be advised though, that in some cases, alterations and adjustments may cause delays in production and/or additional charges. However, we will always discuss these issues with you and directly inform you of any added cost impact BEFORE moving ahead. Without your final approval----we cannot move ahead.
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What if I need to cancel/revise my order? |
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Any request for cancellation of an order or revision of order details (after the Order Verification Form has been signed and submitted) must be done in writing via email to help@brymarkpromostore.com . A minimum $50.00 penalty for cancellation will be applied to cover costs of order processes done to date. An additional charge for any materials consumed up to the point of cancellation may also be levied (based on such items as film negatives, printing screens, artwork services, etc.). Revisions may also cause additional charges for wasted materials used up to the point of the revisions being made. In either case you will be apprised of, and asked to approve, these costs prior to the order being cancelled or revised. These charges will be applied to your credit card. |
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How can I make decisions about what to purchase when I can only see pictures/lists of items? |
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Each product offers you TWO unique ways to look at its information. This is controlled by click-on tabs located at the top right of all product detail pages.
The Summary view shows all of the info required to order the
item on ONE page.
The Customization Options view shows the same item highlighting available colours, decoration options, imprint areas and any further image views of the product. This is quite handy to print out as a guide for planning a future product purchase / design.
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What are the applicable taxes you charge? |
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AMERICAN PURCHASES: Because Brymark PromoStore.com services the USA from its headquarters in Ottawa, Canada---we are not required at this point to collect any additional taxes on American purchases in US dollars that are shipped within the United States.
CANADIAN PURCHASES: Orders delivering in Ontario will be charged GST @ 6% and PST @ 8%
Orders delivering within Nova Scotia, Newfoundland and New Brunswick will be charged HST @ 14%
Orders delivering to all other provinces will only be charged GST @ 6%
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Why Open a Free MY STORE Account? |
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Searching for ideas, comparing products, checking costs and even the simple act of purchasing can be very complex and time-consuming. Not so, with MY STORE! It’s full of the very best on-line tools to help you get your tasks done---quickly and with maximum ease.
Registration is FREE and immediately gives you the ability to:
o name & store endless Save & Compare Ideas pages
o name & store endless Price Quotations
o retain and organize your purchasing history
o do one-click reordering
o store submitted art in a personal Art Library
o auto fill-in express Checkout
o set up site preferences
o and more…
Click on the REGISTER & GET REWARDED link on the lower navigation bar to get all of the tools we have to assist you.
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What is my ARTWORK LIBRARY in the Upload Artwork Tool? |
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Each time a MY STORE user purchases through Brymark PromoStore, their artwork attachments are automatically stored in a unique data base called My Artwork Library. Each artwork is named individually at the time of initial upload to help identify it. Then, with each subsequent order, MY STORE users have the option of attaching NEW files/text or selecting from their saved information. Outdated files can also be deleted from the Library as required when the Library ‘pane’ is open. If you have never used a specific art file or text phrase before or have not placed a MY STORE order previously, your Art Library will be empty until you finish your order checkout.
PLEASE NOTE: Users checking out as GUESTS will NOT have any artwork data saved for their future use. |
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What if I want to order a LARGE quantity of an item? |
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If you need significantly more than the highest quantity shown on an item’s pricing scale, we recommend that you contact us to specifically price your order off-line from the site. We’ll see if we can provide an even lower price point. We will also investigate getting a better freight rate to your delivery destination through the use of transport truck instead of a commercial courier. Call us at 1-888-BRYMARK or click on the ? icon on the top navigation to use the PREFERRED PRICING link to ask your question. |
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How long will it take for my order to get to me? |
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Each of the items within the Logo Merchandise Program has a standard production time associated with them. These times can shorten or lengthen slightly depending upon the exact volume of work moving through a given manufacturer at the time of an order being placed. For planning purposes it is best to assume that all orders will take 3 – 4 weeks to complete and deliver. An order must pass through 3 stages before it arrives at your door:
- CONFIRMATION involves us preparing your order request and setting up your artwork for your order verification.
- PRODUCTION involves the actual assembly and imprint of your order and CANNOT commence without your signed order verification and payment in full.
- SHIPPING is the last phase involving your order leaving the manufacturer and traveling the specific distance to your final destination.
Each stage must complete properly and fully before the next one can commence. If any additional time is taken during a stage for things like artwork revisions, order changes or Pre Production Samples then the duration of that extra step(s) is usually added to the final delivery date. In all cases we can work with you to advise and update delivery information for your order. If an order is truly time sensitive it may be necessary to use RUSH SHIPMENT charges to speed up the PRODUCTION and/or SHIPPING stages. Getting all of the important information correct at the very outset of an order is the best way to make sure that no one suffers any extra costs along the way. |
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What is the SAMPLE COMMENT box for? |
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If you would like us to send you a particular colour/style/size of a sample item please place this note in the Sample Item’s Order Comment Box. We will check if it is available to be sent to you.
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How does SHIPPING work on PromoStore? |
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The final freight price that you see attached on your order is arrived at by the site calculating the total weight of each item sent via UPS STANDARD GROUND service from each manufacturing plant to your final delivery address. We also show you calculated pricing for faster courier service if you would like to take advantage of this time savings. We even give you the ability to use your own personal courier account instead of our on line UPS services.
· all orders are initially priced using UPS STANDARD GROUND service rates
· Costs and travel time (stated in business days---not including Saturdays, Sundays or Statutory holidays observed in the country of travel) from the origin point to the requested delivery address are displayed
· On the Summary step of the Checkout it is possible to see the other available freight service levels (2 DAY, OVERNIGHT) including their specific price and travel time
PLEASE NOTE: Shipping levels are held across all items on any order. It is NOT possible to upgrade shipping of a single item to a faster service level on a multi-item order. Our recommendation would be to write a single order for the RUSH SHIP item and then do a second order for the items that will ship STANDARD GROUND level.
· You can make use of YOUR OWN courier/carrier if you desire. Simply click on USE MY OWN COURIER choice in the SERVICE LEVEL area and then click on the text link to send us an email letting us know your Courier Company’s name and your Account Number.
ourier account instead of our on line UPS services.
PLEASE NOTE: usage of your own carrier means that NO freight charges will be calculated on your order. Your order may involve more than ONE shipment coming to your location (depending on the number of items you have ordered and how many different manufacturers are required to fill your order). We will forward tracking numbers and update your Status on shipped items as usual. However, in all cases, you will only be able to track these shipments through your carrier’s available tracking tools---NOT from the PromoStore site. |
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What if I am ordering clothing for a group of people or for giveaway/
resale / yearly stocking? |
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If you are unable to poll your recipients for specific sizing or are ordering a stock of product for usage over time we can offer the following suggestion for sizing mix: SMALL – 5% (of total ordered) / MEDIUM – 10% / LARGE – 35% / X LARGE – 45% / XX LARGE – 5% (may involve additional cost). However, this is only a general suggestion. Your particular audience may be more on the big or small side. But, with this general guideline as a place to start, you can then move the percentages accordingly to fit your circumstance.
If you have any further questions or concerns please call 1-888-BRYMARK.
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What is the REFERENCE/PURCHASE ORDER box for? |
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The Brymark PromoStore order number is not the only way for you to remember an order---whether it be old or new. This box allows you to uniquely name or otherwise identify your order. Company Purchase Order numbers might also be useful pieces of data to potentially include here.
PLEASE NOTE: whatever you place here is how your order will be identified on all of your MY STORE information lists.
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What is the Credit Card Verification Code? |
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Visa, Master Card and American Express offer additional measures to verify that a purchaser truly possesses the credit card that they are using for an Internet order.
On each card there is a unique security code printed. Entering this 3 or 4 digit number at the time of purchase helps us validate that an actual card is being used for a transaction.
Please supply your number based on the following:
- VISA (CVV2) - last 3 digits printed on back signature panel
- MC (CVC 2) – last 3 digits printed on back signature panel
- AMEX (CID/4DBC) – 4 digit non-raised number ABOVE card number on front
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What is the STATUS system used by Brymark PromoStore? |
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For our MY STORE registered users we offer an outstanding order tracking system to follow your order through right from the point of you placing it all the way through manufacture, ship out and final delivery into your hands.
Our staff updates each individual item’s status based on info from our manufacturing contacts. There are 8 possible Status stages for an item to display on its journey into your hands:
o RECEIVED – order under review with Brymark PromoStore staff
o CONFIRMATION – order elements forwarded to production facility
o IN PRODUCTION – production scheduled and item proceeding through creation/imprinting
o SHIPPED – item has left production facility for final delivery *(click on link to track courier progress)
o DELIVERED – courier confirms delivery at SHIP TO address *(click on link to see delivery details)
o COMPLETE – when all items in an order are delivered each item line shows this status. After 3 days, this order will automatically be placed in your ORDER HISTORY list
o CANCELLED – used if an item is dropped or not available during the course of an order being fulfilled
o HOLD – used to highlight any kind of problem effecting the production of an item
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What is an AGED QUOTE versus an ACTIVE QUOTE? |
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Active Quotes are honoured exactly as saved for 30 days from the date of creation.
Aged Quotes are 31 – 90 days past their date of creation. The work is saved but the pricing will be ‘refreshed’ against current site pricing when you click on Reactivate. This also re-starts the 30 – 90 day cycle again.
After 90 days, quotes are automatically deleted unless you reactivate them.
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What if I have a problem or a question with my order when I receive it?
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All items are uniquely branded for you and only created at the point of your ordering. As such, they are non-returnable EXCEPT in the instance of any of the following:
· GROSS ERROR (in product type, product colour or imprint colour)
· QUALITY NEGLIGENCE IN IMPRINT (beyond accepted production standards)
· POOR ITEM CONSTRUCTION (to the point of non-function, obvious damage or consistent flaw noted upon receipt) * (also see Glassware & Ceramics Special Notice)
Any claims that may occur under these problem areas must be reported directly to our staff (1-888-BRYMARK) within 10 DAYS of receipt of goods. We will assess your situation and advise one of the following responses:
· Some samples returned from your order for first-hand review of problem
· A full return of your entire order
· A $ refund for a partial loss of goods*
Otherwise, please read and consider your order and artwork confirmations very closely to make sure that you are pleased and confident with your selection. Everyone on this end will be working very hard to deliver you a first class, error-free product.
* PLEASE NOTE: small flaws and imperfections will appear at points across a manufacturer’s production run due to the mechanized nature of current imprint and manufacturing processes. As long as these are kept to a tolerable limit (no more than 10% of the total quantity shipped) then they are considered to be within accepted modern production standards of quality.
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HOW DO YOU HANDLE RETURNS? |
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If a return of goods is necessary, the specific return shipping address will be given directly to you. Do NOT return your items to the address that may be shown on the shipment’s courier waybills, unless told to do so. At the same time, a Return Authorization Number will be given to you for display on the outside of the shipment packaging. No returns of goods will be accepted without an authorization number showing on the shipment.
If, after assessment, the problem is judged to be the result of any of our manufacturing elements, your order will be immediately re-run and shipped back to you free of charge (once all rejected items have been returned
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What is the DISCOUNT CODE box for?
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This box on the Shopping Bag page has several potential usages:
SPECIAL OFFER PRICING
If we send out a special mailer or email offer we will send a unique code which can be loaded here to apply a special discount to a single item or group of items during the promotion's time period
SPECIAL MY STORE MEMBER PRICING
Based on purchasing volume a MY STORE member may be granted a unique code to load here during check out to gain a further discount off of our regular item pricing.
A SPECIAL GIFT
At any point in time we might grant a unique discount code to be used by a Brymark Promostore user on either a specific re-order, purchase item or as a "Thank You" gift. |
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How can I determine if a product is safe for children? |
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Please be advised that we accept no responsibility for fitness or safety of materials and products purchased beyond warranties provided by manufacturer, and will not be held liable for accidental injury or death caused by improper or unusual use and handling.
And, although items can often appeal to young minds, we would remind you that they are not necessarily child friendly.
PLEASE NOTE: products on this site are NOT recommended for use by children under 3 years of age.
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Are batteries included with those products that require them? |
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Unlike the old saying on TV commercials---Batteries ARE included with those products that require them.
PLEASE NOTE: some batteries do lose their “punch” over time. Should you find a product that does NOT function properly at time of receipt, and you suspect a faulty battery, please call 1-888-BRYMARK for assistance.
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What are OVERS/UNDERS? |
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Modern production processes often require a number of pieces to be discarded during the imprinting run for various reasons. Therefore a “buffered” quantity of items is used for imprint to best insure that the requested amount of product makes it through to you. However, based on how the actual imprinting run transpires, it is entirely possible that a slightly larger or small quantity of items will end up being final shipped. The maximum amount of variance that we will allow from our manufacturers is plus or minus 10% of the requested quantity.
You will be advised of any over/under quantity at the same time you receive your ship out information. Then the following actions will occur:
· Any under shipment values will be refunded to your credit card
· Any over shipment values will be applied to your credit card
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GLASSWARE & CERAMICS SPECIAL NOTICE |
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Due to specific manufacturing limitations in ceramics and glassware, minor imperfections and variances may occur. For example, tiny pin holes, slight variances in the glaze of ceramics, or in the extent and placement of marbling finish on ceramic mugs. Glassware may have uneven weight distribution in the base, or small bumps on the top rim. These are considered acceptable as per industry standards and are not deemed cause for return.
All glass and ceramic products decorated meet or exceed the Federal Legislation concerning lip and rim safety regulations as well as heavy metal ink content prohibitions. While limiting available imprint area and imprint colour range, these laws are enacted for your protection. Ceramic inks are made of organic material; a limited number of colours are available. Any colour made with Rubine Red or Rhodamine Red is non-existent in ceramic printing. Other colour offerings are constrained by increasingly stringent safety standards, requiring lead and cadmium content reductions and elimination.
For all drink and serve ware, hand wash with mild detergent prior to first use. To reduce fading, and ensure longer imprint life on all products, it is advised that harsh detergents, abrasive cleaners, caustic chemicals and commercial dishwashers be avoided. Hand washing with mild soap is recommended. We cannot guarantee colour fastness of imprints.
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TIPS for better Product SEARCHES. |
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Search engine technology is supposed to be a quick way for users to gather handfuls of info from key words/phrases typed into a 'magic' box. However, the fact is that it is simply a matching tool to look in key areas of a site and find any places where the same letters are found. When a user types in "PEN"---they expect everything that has the word PEN in the title to be returned. What they do NOT expect is a "can oPENer" being included in the list because it also happens to contain letters that exactly match their request. Users are also disappointed when they give lots of specific information and NO ITEMS show up. But users must remember that the basic search engine is simply matching letters and cannot make logic leaps like human beings. If you type in "PENS" do not be surprised if you get limited returns to your search. Most product listings are done using the SINGULAR ("PEN") and your search word of "PEN-S does NOT match. If you ask for 4 specific letters it will NOT return any matches less than those exact 4 letters.
So how to get good searches? We suggest that you keep your requests simple and accurate. You can try these examples on the eStore to test this theory:
EXAMPLE #1
If you are looking for luggage/bags with wheels...do NOT type in "WHEELED BAGS"...it returns NOTHING! Instead, simply type in "WHEEL" and look at all the great products you get. Yes, you also get the HUMMER SUV as part of your products list (But hey...it has nice "wheels"...honest !).
EXAMPLE #2
Say you're looking for a nice 100% cotton dress shirt for your office team. Do NOT type "COTTON DRESS SHIRT" (you get nothing...too much info). Do NOT type "DRESS SHIRT" (you get too many non-cotton shirts). Instead, simply type "COTTON" and look at all the great stuff you get to choose from!
The other important part of good searches is to be sure to wade through ALL of the items returned in your results list. What you are looking for may not be on page 1 of your search results...but it COULD be on page 2 or 12!
We understand that this is a bit of an acquired skill. But it really doesn't take too much extra effort to get your computer doing great and ultimately successful searches for you.
SPECIAL NOTE:To try and make this process even easier for our customers we have 'seeded' the following KEY phrases on items across the store to help you get great search lists from typing any of the following:
NOW ON SALE
BUDGET PRICED
And don't forget that we have already made some obvious search list choices just one click away by adding SOLUTIONS links on the Home page for lists showing TOP SELLERS, NEW IDEAS and WEB SPECIALS.
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What is your Privacy & Protection Policy? |
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We understand that you may have distinct concerns about sharing information via, or being “registered” with, any type of electronic service platform or unseen service organization.
Brymark PromoStore has established the following protocols to specifically address these concerns. Our Goal? We want all users can feel confident and comfortable about taking advantage of the services we offer.
Privacy & User Protection
We will NOT share, rent, trade or sell a client’s name, email address or home/business location with/to any non-associated organization or individuals for any reason (unless where requested by law). . And, we will ONLY share contact information with our product vendors to facilitate the final delivery of your products---nothing more.
All Order records are kept in an encrypted SQL database (with Credit Card and Verification numbers REMOVED). We keep a single secured hard copy record of each Order for reference. Access to this information is limited in our Headquarters location to ONLY the personnel that are directly responsible for our financal operations.
Consent
By purchasing through this site you are consenting to the limited sharing of the above information---but ONLY as is necessary to fulfill the requested order.* Only the user’s name, email address and shipping address are retained with Order copy records. And, these records are only reviewed by the Program service team to establish aggregate statistics about such general issues as product preferences, geographical distribution or traffic patterns.
*(See the Security section for a further discussion on protection of payment information)
‘Cookies’
This is pleasant term for the technical operation of this website/eStore leaving a small file of information on your computer. This allows our system to quickly recognize you as you enter the eStore and allow your retained information to be available to be presented to you for review/usage. Cookies also enable the whole shopping-cart mechanism on the web. Without it that contents of your cart could never be retained. We do NOT use cookies for any purpose OTHER than the simple operating principles required by the eStore to function on your system.
Changes to the Privacy Protection Policy
Any future changes to this information will be posted here immediately for members to see. We may also “publish” major updates in specific informational e-mails, public postings or published materials to clients.
Questions, Concerns, Comments or Suggestions
We welcome your feedback on the issues of Privacy. You can speak to us by calling 1-888-BRYMARK or emailing us through the help@brymarkpromostore.com link on the bottom of this page. We will respond to all submissions.
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What is the ORDER SAMPLES button for? |
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Samples are your opportunity to inspect an item first-hand. Some items are actually offered free of charge based on their relatively low item price. Others are offered at their starting base purchase price. In all cases only a single unit will be forwarded. Samples are shipped directly from the manufacturer either undecorated or with a previously manufactured random imprint.
If you would like us to send you a particular colour/style of a sample item please place this note in the Sample Item’s Order Comment Box. We will check if it is available to be sent to you.
Sample purchases are limited to a maximum of 3 items on an order request. They may be ordered exclusively or at the same time you are ordering branded items. Freight is always applicable on any samples ordered and will automatically be charged at Checkout for your samples to ship out.
PLEASE NOTE: if Brymark PromoStore suspects that a client is abusing the sample privilege; we reserve the right to remove their ability to order samples.
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What if I am interested in a product/service/option that I do not see on the site? |
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Several of our manufacturing partners can produce spectacular custom-made products. If you think that you have a situation where you might like to explore a fully customized solution----consider two important things before you contact us for more information:
· Make sure you allow some extra time for this item to be produced
· Make sure you require a ‘healthy’ quantity of the customized item
Some special orders are created overseas while others are painstakingly assembled through special manufacturing processes right here in North America. In either case, trying to RUSH things or asking for only a few pieces to be produced following a large amount of specialty set up will mean a very large bill for the item in question.
But, custom orders don’t have to be expensive. In fact, they can often offer huge savings on certain items ordered in quantity. The key is to order smart with a well organized and connected manufacturing partner.
Brymark PromoStore is THAT partner for you. Use the SPECIAL REQUEST link found through the ? icon in the top navigation bar to send us your
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What if I still have questions? |
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We have done everything possible to load the site with self-service information that assists you immediately. ? icon links, ! user tips, a large FAQ section (featuring policies, How to tips, a glossary of industr |
